10/30/09

Very Professional Service! Nothing Snooty about this Store.

by mo lo

Those who have visited Shreve and been disappointed in the service must not have been working with Stephanie. She is a sales associate par excellence - great taste, a good eye for what suits her customers and a delight to work with. (There is nothing snooty about her.)

Shreve is not a discount jeweler - if you want discounts, go to ebay. However when you want the best - and not after market watches and designer jewelry copies being sold as originals - then Shreve is the place to go. They carry every fine watch brand and stand behind what they sell.

• Pros: Quality Merchandise & Excellent Service

10/19/08

Unbelievably Condescending!

by SFreneguard7

Does one only get decent reception at Shreve & Co. if they are a tourist? My two experiences at this San Francisco staple were disappointing at best. My first I spent $2500 on a watch for my husband but was treated like a criminal--like I stole the money to purchase this gift, and the 2nd time: when I asked about a piece of jewelry that my parents gave me: they asked me where I got it. As if I stole the piece.

i cannot believe they have been able to stay in business. The only reason I can give is that tourists frequent the store and are willing to pay their inflated prices!

I will NEVER spend another dime at this establishment!

• Pros: Location, quality and variety
• Cons: Rudeness, Condescending, Pretentious Behavior by Sales Staff

06/16/08

Horrible service, beyond snooty

by ssb07

While the selection of watches, jewelry etc is certainly impressive, the remarkably poor customer service and bizarrely condescending attitudes of the sales people has guaranteed that I will never set foot in this store again. I called in advance to ask if they size jewelry that was not purchased at their store and was told "yes". So I went into the store with a ring I recently purchased out of state (not a very expensive piece, but more of a fun cocktail ring) and asked to speak with someone about sizing. I was not asked, but told, that it didn't seem to be a Shreve piece. I confirmed that it was not, at which point I was given one of the most condescending looks ever and told that I couldn't be helped. When I referenced my phone call I was told that I must not have been clear about the origin of the ring, and that they couldn't do anything for me. I left feeling completely frustrated at having wasted so much time and effort and more than a little insulted.

I am now in the market for a Rolex watch for my husband's birthday, but would rather throw away the $7000 than spend it at this store.

• Pros: Can't think of any
• Cons: Horrific customer service