Time for Lulu to go Bye-Bye!. FOOD WAS AVERAGE - AMBIANCE HORRID - SERVICE BAD GOOD-BYE LULU WE WILL NEVER BE BACK AGAIN. We made reservations at Lulu two months in advance. Its never been a great restaurant - but the atmosphere made this place a destination. So we made EARLY dinner plans - 7PM and arrived a half hour ahead for a cocktail at the bar When our receptionist came for us, she sat us at a table in an empty back room that was about 50 degrees. HORRIBLE atmosphere - looked like an empty army mess hall. The wait staff in the room was clearly made up of the left over bus-boy staff. Unattractive, did not speak English and had no clue how to serve a table. How about investing a few dollars in HEAT - FREEZING in there
Great Food but TERRIBLE CUSTOMER SERVICE.
I recently attended a party at LuLu and was very disappointed.
The wait staff ignored our table and the service charge that is automatically added to the bill at the end was NOT worth the service provided.
Tables were dirty and the service did not flow.
Food was amazing but that faded away quickly when a bottle of red wine suddenly "vanished". On top of that, one of guests from out of town had their car broken into and as if that wasnt bad enough, had their suitcase stolen.
For the price and service provided, I would go elsewhere............
It's gone downhill.... I've eaten here plenty of times and have almost always had at least a decent dinner so I'm going to chalk it up to an off night. But I was so disappointed. Before I say anything about the food I would like to note that the waitstaff - from hostess to bartender to server - were kind, friendly and swift. Now the food. First of all, my mother and I have frequented the restaurant over the years and were really looking forward to the grilled/fried/delicious artichoke hearts with aioli dipping sauce. They weren't available - off the menu for the time being. Mom orders the special for the night - Squab - and I was deciding between the quail and the pork. I opted for the fennel pork with OO mashed potatoes. Mom's was by far the better dish, but was still drowning in this carmelized bacon somethingorother sauce that dominated the plate. The second I saw my fennel pork plate I was disappointed. I could tell the slabs were dry and was confused by the random bone they had thrown on the plate. No seriously it was just this big rib type bone tossed in with the two too thick filets. Barbaric garnish perhaps? I cut in and noticed how the meat separated and knew it was dry city. Unseasoned, dry, practically tasteless and swimming in a watery cider type attempt at gravy. All sitting on top of enough mashed potatoes for a Thanksgiving serving which were also - watery, tasteless, unseasoned. I ate one of the filets and whatever bits of squab my mom put on my plate and scooped up a bit of the squab sauce with my potatoes to add some flavor. We enjoyed our wine and the fresh bread and dove into the brussel sprouts we ordered as a side. These were successful - perfect in fact. But I didn't come out to an $80 dinner for a few brussel sprouts. While the main plates were a loss we each discovered two new wines to add to our list, the Mt. Vernon Cab Franc and the only Italian Pinot Grigio they have on the menu. Both lovely. First thing mom said when we left was: "I think it's gone downhill."
Poor service, skimpy portion, Not Going Back. We had lunch on an average Saturday afternoon with an uncrowded seating area. It took 45 minutes to get two sandwiches that while tasty had so few ingredients inside as to be laughable. We weren't laughing however. We asked the server to bring us the check and cancel the order. He made a listless excuse and asked if we would consider staying is he had the food on the table in less than two minutes. 10 minutes later we were served a thirteen dollar sandwich that had virtually no meat in it. Without exception, all of the other patrons who came in after us had ordered, been served and finished their meals. The server could have alerted us as to any problems with completing our order and perhaps offered an alternative. We also had to ask a different server to be bring us some bread. We were polite to the staff at all times, even though clearly agitated. Good food is only part of the dining experience. Good service enhances a good meal. Poor service leaves a sour taste. Make your own decision before dining at LuLu. You'll not find us there again.
BEST food BEST service!!. I go out on a regular basis from Thursday- Sunday nights. Finding a nice place to dine isn't always easy. Lulu's is the best restaurant that I've ever been to!! The service is more than prompt & the food is AWESOME. I ordered the goat cheese ravioli & it couldn't have been better. They also have a huge wine list- it's almost overwelming. Their drink menu is pretty good too <---try the mango drop, it's pretty yummy. Tha manager checked on us a couple times to make sure that everything was ok. It's just a very nice & professional atmosphere all together. I'd go back, I actually already have reservations for this weekend.
Ate at Lulu's with 2 couples. Had an excellent meal with wine and appetizers. All of the food was well prepared and very flavorful.
Once we were finished with dinner, Lulu's was anxious to have our open table and offered us after dinner drinks at Azie (their sister rest, also good).
I would definitely go back.
Good for dinner or lunch. We enjoyed every dish we ordered every time we had dinner or lunch over there. Besides that we received good services is and the interior of the restaurant also well done. I would recommend it to all my fiends!
Some French influence, room with nice atmosphere, wood fire.
Visited this restaurant several times now. Conveniently located close to the Moscone Center and the hotels surrounding it.
Being French, I found that the dishes I tried were not strongly influenced by France but still tasty.
The room has a good atmosphere. I particularly like the ability to be placed close to the wood fire. You can definitely feel the warmth from the fire from the tables near it. It's very nice when you just flew in from many hours away with jet lag.
Enjoyed sharing the appetizers their offer. Tried the daily specials several times and liked them. The steak is alright but I would recommend trying other dishes on the menu.
Always managed to be sat promptly with or without a reservation (never had to wait actually). Good fine especially if you are staying at one of the hotels around the Moscone.
When: Dinner on July, 2nd 2007
RUDEST GENERAL MANAGER I'VE EVER MET.. Let's start fairly, though. I came with my boyfriend, his father, and his uncle. His uncle has frequented this restaurant since it opened, and has always been satisfied. I'm the hostess at one of this city's most renowned restaurants, so I know a thing or two about good customer service...and it REALLY lacked at LuLu. We were sat a half and hour after our reservation time. Once we sat, we ordered wine for the table. (The wine list IS extensive...not as extensive as some in the city, but definately impressive). The food was excellent: antipasti with the wine went wonderfully as starters. We ordered pizzas and pastas for main courses. The gnocci was excellent, with a sweet parmesan sage and browned butter. We finish, enjoying the last quarter of the bottle of wine, and a woman comes up to our table in a flurry (a combination of panicked, and insane would be the best way to describe it). In her panic, she says, "I REALLY NEED THIS TABLE RIGHT NOW, IT'S AN EMERGENCY AND I'D LIKE IF YOU TO MOVED TO THE BAR AREA..." My jaw drops...as does everyone else at the table. I've never, ever been asked to leave a table at a restaurant, anywhere, ever. Nor has anyone else I'm eating with. This is a fairly classy place...how could this happen? So, in my hostess experience, I come to the conclusion it must just be an inexperienced hostess who panicked and tried to solve the situation incorrectly (the correct way would have been, in the case of overbooking a table, appologizing to the party who is WAITING, and offering them a drink at the bar while they wait for a table to be vacated). We leave the table, and my boyfriend's uncle walks up to this lady and asks for the manager, and turns out, SHE IS THE MANAGER. The G.M. at that. And when he explains to her that he's a regular and that her actions were incredibly rude, she replies "I've done this before and haven't had any major problems". Need I say more? Until management changes at LuLu, they'll slowly lose the good thing they have.
Worth MORE than a taste & a night (just not on a weekend). The place was packed & noisy, which is not how I typically like to dine. I did go there on a weekend so this review may not be too fair. My date enjoyed herself & so did I because it is all about good company anyways; we had just met the night before so the noise level did take from our "getting to know" each other experience. The point I am trying to make is: DON'T take someone you hardly know here unless you don't want to hear her talk. Moving on: the food was superb! SUPERB! I truely enjoyed myself. The wait staff was pleasant, not overly so, but enough so & not overbearing but attentive. SO I would recommend this place.
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