I've had 3 early appointments in the last two weeks that I required/indulged in taxis for. Yellow Cab was 3/3 in on-time pickups, and I appreciated that they call as they approach. The last driver, a female (1 of 2 I know they employ), even came to the door when I didn't answer. In some cities such consistent service might be standard operations, in San Francisco it's a downright miracle.
Professional automated phone message to start with. Picked up by cab driver Basem. If it's just me, I always hop in the front & talk to my cab drivers like they're my friends. :) After chit-chatting with him, I learned how Yellow Cab Co has a really great system, every cab has a GPS tracker on it so the dispatchers can send the nearest cab to pickup spots. Basem had just dropped someone off at SFO so I was on the way for him to pick me up. The company also gives a 5 minute warning phone call before the cab driver arrives. Anyway, I'm a firm believer in this company now, in stark contrast to the * service from other cab companies, and how Basem said after working for 20 years he would never work for any other company bc he thinks Yellow Cab has the best system. Credit cards accepted btw.
Apparently, we're still riding the
Yellow Cab lucky streak because in less than five minutes after we called, there was a cab waiting for us out front. Before I had a chance to panic about traffic, our driver explained that he would be taking the street a block over to get us through quickly. I'm so ashamed that I didn't get his name. He was a real sweetheart.
Previously, we'd had all sorts of drivers who were friendly and got us to our destination quickly and safely. They set the standard for what I expected from a cab. I guess I'd never taken notice of how good we'd had it until we used another cab company to get home- beyond the gas fumes, cursing, and driving, I was never more glad to be out of a vehicle in one piece.
ETA: SantaCon-Polk Street! The Taxi Cab Driver is too cool for words and very friendly, too! NICE!
I must be lucky because I've never had issues with Yellow Cab. Granted I don't call for cabs very often but they are the only cab company I will call for a pick-up. I love their automatic phone system that calls you to let you know your cab is minutes away. I was out in the sunset and needed a cab late at night and was very skeptical I'd ever get one so I called much earlier than I intended to leave and shockingly a cab picked me up 20 minutes later. I had to leave the party early but couldn't be mad since I actually got a cab.
The worst cab company in San Francisco.
I called for a cab, and after 20 minutes, I got the automated call that my cab would be arriving in 1 minute. Great. Except that when I went outside, there was NO CAB. I waited for 5 minutes before calling the company to see what the deal was, but was put on hold for 15 minutes before I finally hung up. All this time I was still waiting outside hoping my cab had just gotten held up, but no such luck.
It was bad enough that they messed up my pickup, but they made it worse by not having anyone available to talk to and rectify the situation. Do NOT use this company.
The lowest, most vulgar phone operator..
On sunday night, a rainy one, I called to have yellowcab pick me up for an important meeting. 20 minutes later, I called for a simple update and was greeted by one of the most deplorable phone operators I have ever met in my entire life.
First, i had to wait for him to finish a 3 minute conversation with some other guy in the office. When i asked if a cab was still coming, he rudely stated "NO, want to cancel?!"
I was shocked, and asked again if one would be coming within the next ten minutes.
He then accuses me of mumbling and not speaking english and then MAKES FUN OF ME to other people around him.
He asks if he could help me with anything up because i was "hogging the line" and then i ask for his name. He crassly replies with "I'm operator 41, and I'm pretty famous around here."
This guy had got to be kidding me.
I could not believe this guy had the audacity to be so rude to a frequent customer even though all calls were recorded.
It's scum like him that we do not need in society.
All in all, he's lost yellowcab a good customer for good.
Your half right.
Yellow cab is a leasing company, and as far as I know drivers can refuse work. However I have worked for three cab companies. The first one I was an independent contractor, but they had a special bidding system. Each "area" was assigned a 2 digit number, and when the dispatcher had calls, she would start calling them out like "31,35,36,42,44,48,52W". If you were in one of those areas you would bid the call "unit 35 bids on the 44 from 70 and Springdale", and other cabs will do the same. Then a road manager (one of the owners) would call out "35 gets the 44", and then the address is given to you. At that point you are obligated to take the call or you can get bumped (told to check out and go home). The other companies I was (am still) an employee, I have to go where they tell me, charge what they tell me, etc). It all depends on the company. You should call different companies and ask "are you a leasing company?". You will find one that isn't, and usually they are smaller outfits, but much more pleasant to deal with, good customer service, etc. Those companies hold their drivers to standards (I have to follow a dress code, shave, be showered, etc), and more and more of them are utilizing advanced gps systems to facilitate their dispatching and increase efficiency (means you dont wait as long).
Source: Driving a cab for 10 yrs.
People Just Don't Get It.. 1. Most people who call for a cab don't understand how a cab order works. The cab is not "sent", but the order is offered to the cabbies on duty. The order will be filled only , and ONLY if a cabbie decides to pick it up. In reality, a cab may never come to the call. The cabbie's are independent contractors and are their own bosses. They are , in essence, not employees of the cab company, but only lease the cab from the cab company. 2.When people call two cab companies to pick them up, they need to realize how selfish that is. That is the equivalent of calling two pizza parlors to deliver a pizza and giving the business to the first pizza delivery person that gets there first. . 3. Just as bad is calling in a cab order by phone while at the same time flagging down a cab. How would you like to be the cab driver responding to the phone order just to find out the fare had already flagged down a cab and is gone. More selfish behavior.
looking for a long long lost friend. Hi, I am looking for a long long lost friend. His name is Sia. He is a Persian. He was a yellow cab driver before i left S.F in 1984. If anyone knows him please let him know that Hui (Indonesian friend) is looking for him. Really appreciate for the help.
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