amazing job. the service and quality of work was spectacular my car had all these little scratches from going through touchless car washes and the detail factory were able to remove them. on top of that service i live in san francisco so my bumpers get pretty hammered and they have a service to refinish bumpers and make them look real good.
good bye mud car ; ). after i got back from burning man my audi looked like the "thing" with 4 wheels. it was covered with mud from head to toe including me! anyways a buddy of mine told me about this place because he's really into cars so i took it here and when i got it back, it went from the "thing" to almost looking like the day i bought it. there was no trace of any dirt from the outside to the inside. i even checked under the floor mats and no dirt! if anyone has been to burning man you can understand how dirty it can get. i'll for sure come back and definitely be using these guys after the next burning man.
Beware if you have a Black car. I went to the Detail Factory based on the great reviews here and their consistent awards. I have a very well maintained black MBZ that I wanted to protect with their top of the line polish/wax job. When I brought it in, it had no swirl marks and to most people, it was in near immaculate condition. After I picked it up, it looked great in the indoor/garage flourecent lighting. When I first washed it, sun light revealed a TON of swirl marks...of which I know I did not make given I used high quality german microfiber mitts, cloths and shampoo. When I took it back, they did not want to fix it given a few weeks had elapsed. Finally, they re-polished and waxed it and once again, it looked great indoors. However, 70% of the swirl marks remained when viewed in the sun light. That said, I'm sure they must have done a great job for many people to have garnered all the reviews here....but personally, I am quite upset. To spend the kind of money I did to have them ruin my paint is something I still get very emotional about....I know black is a tough color to manage, but in no instance should anyone receive a car in poorer condition. So, if you have a well maintained black car...beware.
superior work and service. i went fishing in bodega bay for salmon, we hooked a lot of fish there were five of us in my jeep grand cherokee and we forgot to bring an ice chest. we put the fish in plastic bags supplied by the charter boat but the fish were much much larger then the bags. with ice in the bags and fish in the bags we went to outback steak house for dinner on our way back to the city. needless to say it was hot in marin the liquids in the fish ended up in the carpeting and the heat made it smell like a seattle fish market it was bad. i went home and slept the next day leaving my car parked on the street and forgot to clean the back out. the next day i get in the car and i almost gagged. i brought it to ray at the detail factory and he almost gagged i asked if there was anything he could do. he charged me a hundred dollars for an interior detail he kept the car for two days but he got the smell out and the bl@@d stains in my rear carpet. i highly recommend this shop to anyone. i wish i ould explain how bad my car smelled from a new car to a fish market, back to a new car.
good as new!!!!. i recently bought a car from chicago and needless to say as soon as the dealer got my money they didn't really care about how the car got to me. so they shipped it out to me here in the city and it was a mess! you can just imagine how dirty a car can get coming cross country. dirt, insects and some kind of weird gray stuff all over the car! anyways my friend told me about the detail factory so i took it there last week. i dropped it off and when i came back it was like i just bought the car here at the san francisco bmw rather than the chicago bmw. it was emaculate! no dirt no streaks no gray stuff! it's a black car so it's easy to see any imperfections, but i couldn't see any. needless to say i was very impressed with work they did and the staff was also quite helpful as well. i will definitely trust them to keep my care imaculate throughout the future and recommend them to my friends.
a lack of detail.
I just recently bought an old van to go surfing with, it was really dirty and I washed and vacuumed it myself but found it was still so dusty/dirty inside it was making me sick. So I ponied up the $150 to have a professional detailer "the detail factory" clean the interior. They said they would also do a quick wash of the exterior for free! When I picked up the van I found they had washed the carpets and cleaned the glass well. They drenched the interior in armorial, maybe it needed it but I had to wipe off pools of it from around the dash and the driver-side floor, it was very slippery and made braking uncertain.
I found they had not bothered to clean the sun visors and did not vacuum under the carpets in the back but worst of all was they had run water over the roof and let it drip down the van causing drip marks that needed to be buffed out, very time consuming. They had not washed the exterior at all! I took it back and asked that they at least get rid of all the drip lines down both sides of the van. With the attitude of a fourth grader being told to clean his room they agreed to do the work. Later when I picked it up, I had car polish on my windows and hubcaps and there was still work to do to remove the drip marks, more work for me. I can not recoment the detail factory at all, they did a very poor job and I will spend today at the self wash, vacuming and polishing.
Wow, is that really my car.
Just like a few others that posted, I actually couldn't believe how nice my car came out.
Its a 2001 Audi A4 and this was the first time I took it to a detailer. Usually never wanted to spend the extra money. But this time was different, I really love my car but since I bought it from a person who kept it on the street, it had this thin coat of sap on the exterior. I tried, really tried to get it off, but it took forever.
When I picked up my car it was like a gloss coating was put on top. They buff'ed the exterior and got it all off. The engine cleaning was also amazing. I mean, it actually feels like it drives better now (I know, it's just that it looks so good now).
Anyway, great service, they did what they said they would and my car looks great.
Yeah, its located in a parking garage that doesn't have that much light, but they still did a great job.
Take a look at a few of the cars that drive out, if you are still undecided.
Attention to detail. They should call themselves "Attention to Detail Factory" because that is exactly what they do. I brought in my 2001 BMW 330i a couple of weeks ago. They went over the car from front to back, inside to outside and top to bottom and transformed it into mint condition. Truly a one stop shop. They arranged for someone to come in and take out various dents. They did a marvelous job on the interior, which was my main concern. I personally don't like the new BMW design. Thanks to these guys I now have a Bimmer that looks like new and has better looks than a new BMW. They way I look at it Detail Factory saved me tens of thousands of dollar. Ray and team take a lot of pride in their work and it shows. I highly recommend them.
Good People. Just got my Alfa done there on Tuesday, and they did a nice job. Ray took good care of my car, and they went over and above, throwing in a few details that they really didn't have to. I know it sounds like a cliche', but it really did look like a different car when they were done. Thanks Ray!
My "NEW" Ford Explorer thanks to The Detail Factory!. My black Ford Explorer had seen better days, leather was cracking, paint was fading, tint was peeling, and rims were shot, so figured it deserved one last detail before selling it. I also thought that while it wouldn't look new, I could at least make it look presentable, which it was not even close to being! I was wrong! I drove my 10 yr old Explorer over to The Detail Factory last week, spoke with the owner; think his name is Ray, and negotiated a very fair deal, explaining that I wasn't keeping the car and only wanted to make it pass a potential buyer's inspection. Asked for a full detail inside and out, and a replacement window tint. Ray gave me a price for everything that was much less than what I had estimated; spent the day roaming the streets of SF, and by mid afternoon, tehy called to say my car was ready.... When I arrived back at The Detail Factory, I saw what I thought I was hallucinating: A black shiny, sparkling black Explorer; rims you could lick they were so clean, perfect window tint, and leather as smooth as a baby's @%#! I walked up to it thinking I would still notice the inconsistencies it had in the paint, and to my surprise, even when looking at the paint at an angle, it was flawless, and I mean FLAWLESS! My mind then started running at 100mph; "Well why should I sell it when it looks this good? What was I thinking by not taking care of it all this time? Am I dreaming?" I then smiled, gave both the owner and one of his detailers (named Orlando) who BOTH worked on my car a very nice tip, and drove up the driveway, turning onto Mission Street, stopping at each intersection to see the crisp reflection of my car in the store windows and other car's windows. The job that these guys did made my weekend and saved me a lot of money in terms of not having to go out and buy a new car! I then promised myself that I would buy one of their packages. First follow-up wash is tomorrow! THANKS DETAIL FACTORY! BEST detailers in the city!!! P.S. Ask for Ray
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