10/13/09

The Best experience I have had

by Patricia Romboletti

I made an error that caused a client to go out twice into the pouring rain today. As a gesture of apology, I ordered a floral arrangement from Rossi & Rovetti. I placed the order a little after 1:30pm and the flowers were on my client's desk before 3:30pm----actually before he came back from the appointment!

Ordering online was a breeze---so different from my usual experience with ordering flowers. It was just a great experience from beginning to end. I can't recommend them highly enough. This is the florist you can trust---they have really figured out how to go above and beyond. Thank you Rossi & Ravetti for saving the day!

• Pros: Amazingly fast, efficient and courteous.

10/10/09

You have got to be kidding!

by Surdonna

I feel compelled to edit my first review that was dated 10/10/09. I gave Rossi & Rovetti one star and wrote that I would never recommend or use them again.

On 10/11/09, Jason contacted me and explained what had happened the previous day. He made sure that my girl friend received a beautiful arrangement that evening,(all the way over on the south side of S.F. near the airport), as she had to remain in the area for several days once released from the hospital. Jason was sincerely apologetic for what had happened and assured me that this is not the way that they conduct business.

Today, I received a most gorgeous arrangement from Rossi & Rovetti at my home in Reno, Nevada. I was touched by their gesture. However, it truly was unnecessary as I had already decided that I will use them again after Jason's follow through once he realized that there was a problem.

Thank you to everyone at Rossi & Rovetti for your exemplary customer service and beautiful arrangements.

• Pros: Great follow up!

10/08/09

The most beautiful flowers in San Fran!

by kls1

I've ordered from Rossi and Rovetti for two years and have never been disappointed! Their arrangements are exquisite and always satisfy the recipient. For top- notch flowers, delivered in a timely manner by a courteous staff, this is your place.

• Pros: Convenient to Financial District, hi quality, friendly staff
• Cons: None