12/06/05

Waiting Lines at the Bank

by nanguneri

The waiting lines at the banks in general have gone down with the exception of Murphy's law that just when you arrive the lines are long.

Reasons: Banks have eliminated the number of tellers even though the number of teller windows are unchanged

Second, many people lack facility of direct deposits

Third, banks are doing two things that could be avoided during the teller process. One is check approval above a certain amount needing management approval. Two, banks are busy printing receipts of transactions instead of asking the customer if they need one.

Fourth, the drop box facility is almost gone due to liability and added expense and so the lines increase when people receive hard checks.

Other: Banks do not share times of high and low traffic to help customer plan bank visits. Sharing data and understanding what the customer wants are key to the great waiting line experience.

• Pros: ATM, Online, Electronic
• Cons: High Traffic, Coomunication, Data

06/12/02

long lines

by jameswevley_citysearch

No matter what time of day it is, there always seems to be a long line at this bank. Their free checking account is pretty nice, but, I'd advise someone to get direct deposit and/or use their drop box for deposits. I waited in line for almost 30 minutes once.