Recommends

Contributor

Joined 10 years ago

Editorial Review. Offers home loans, credit card services and commercial banking as well as retail banking and financial services.

Recommends

nanguneri

Joined 8 years ago

Waiting Lines at the Bank. The waiting lines at the banks in general have gone down with the exception of Murphy's law that just when you arrive the lines are long.

Reasons: Banks have eliminated the number of tellers even though the number of teller windows are unchanged

Second, many people lack facility of direct deposits

Third, banks are doing two things that could be avoided during the teller process. One is check approval above a certain amount needing management approval. Two, banks are busy printing receipts of transactions instead of asking the customer if they need one.

Fourth, the drop box facility is almost gone due to liability and added expense and so the lines increase when people receive hard checks.

Other: Banks do not share times of high and low traffic to help customer plan bank visits. Sharing data and understanding what the customer wants are key to the great waiting line experience.

Doesn't Recommend

jameswevley_citysearch

Joined 11 years ago

long lines. No matter what time of day it is, there always seems to be a long line at this bank. Their free checking account is pretty nice, but, I'd advise someone to get direct deposit and/or use their drop box for deposits. I waited in line for almost 30 minutes once.