Bellocchio

Recommends

Chris Brooklyn

Joined 2 years ago

Fantastic customer service- Above and Beyond!. My wife showed me a pair of earings that she wanted for Valentines day a few months ago, and I completely forgot to order them unitl a few days ago. See the email thread below- enough said- this is the DEFINITION of customer service, and beautiful products on top.

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Bell'occhio Order No.

Sent: Feb 8, 2011 17:59

Hello Christopher,

Thank you for your order!

Please reference order No. 14923 when contacting us.

We will notify you by email when your order ships.

Thank you,

Claudia Schwartz

Bell'occhio

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Hi Claudia,

I meant to order these a few weeks ago to get them in time for Valentines day for my very pregnant wife! Anything you can do to get them to me by next Monday would be very much appreciated :)

Kind Regards

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Hi Chris,

We read your message, wrapped the present and now await the postman. You should have the order on Friday. If, for some reason it's delayed, you still have Saturday or Monday delivery possibilities. We included a little scalloped heart for your valentine. We hope all goes well with Baby!

Yours in retail,

Claudia

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Thank you So very much- that is truly awesome customer service. I forwarded your email to my customer service group (I am a sales manager for an equipment company) as an example of how customers should be treated.

Recommends

AlbionMoss

Joined 5 years ago

Retail Crown Jewel. Bell'occhio is without question one of the most unusual stores in the US. I do a lot of shopping and speak from considerable experience. Not only is the merchandise very carefully selected and presented with limitless imagination (e.g. a cordon of Marie Antoinette dolls, with little goats on fine ribbon leashes, making their way across a vintage metal bridge, itself a little structural wonder) but the knowledge of the friendly store staff about everything in the store and old-world craftsmanship in general is really astonishing. This is a resource unlike any other. They have had custom shoe boxed made to fit my obstinate closet and made memorable party favors (and wedding favors) for friends. Don't miss this store. It is one of a kind!

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Contributor

Joined 10 years ago

An enchanting little gem with Old World atmosphere, hand-made silk flowers and an assortment of curiosities.. The Scene
Evocative scents, esoteric musical offerings and an attentive staff create a total sensual experience. An in-house calligrapher gives all the store's signage and printed materials an elegant flourish. Bell'occhio is known for its extravagant gift wrapping and detailed presentations of every package and bag that leaves the store.

The Goods
Inside this space, you'll be whisked back in time to an era of European elegance. The store's light, airy ambience is punctuated with merchandise surprises, like antique ribbons, Parisian face powder, bath and beauty products, rare imported chocolates and teas and unusual gift boxes. Lots of little things evoke another time, such as a carefully pressed antique love letter with flowing French handwriting. A goose-down powder puff could be an impulse purchase or gift.

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wendycook

Joined 8 years ago

User review by wendycook. This is the BEST store in the entire Bay Area!

Doesn't Recommend

ADake

Joined 10 years ago

Do Not Recommend Bell'occhio. My trip to this out of the way, frivolous store was a complete waste of my time and $20 cab fare. Merchandise is limited, random and expensive. Think $40/yard ribbon or $20 plastic walnuts. Additionally, half of their merchandise is not displayed. You have to go digging into cabinets, folders, and chests to find it. I purchased a few small items because I felt like my trip would have been a complete waste if I didn't buy something. The owner was not particularly friendly or helpful. I was not given a receipt for my purchases either and there is a policy of NO RETURNS printed on it. This would have been helpful to know BEFORE I made my purchases because it was not printed anywhere at the store. I will definitely not be going back to this store or spending any of my money there. AVOID this one.