Recommends

Purdy Renee

Joined 3 years ago

Best Service Center. I bring my car in for service to these guys each time and I am never disappointed. Great people.

Recommends

ellima

Joined 3 years ago

Great Dealership. Royal Motors is a wonderful dealership. Friendly staff and great prices (cheaper than the independent shop I formerly used for service). My car is always washed and leaves Royal Motors in great condition. The service advisors go out of their way to accommodate customers and I would highly recommend Royal Motors service department.

Recommends

Nathan W

Joined 3 years ago

Great Experience. Came in for service about a week ago and dropped off my Audi A4 for 60k service. My service advisor was Chris Sung. He was very friendly and answered all the questions I came in with. They got the job done quicker than I expected and overall I was very happy with the service I received. I came in expecting terrible service from this place because of the negative reviews available online but I left pleased.

Recommends

11Critic

Joined 5 years ago

Stepping Up to Service. Wow - purchased 2 cars recently and have to say they have exceeded my expectations. They owed me work on my purchased car and did not process my purchase until work completed -timely and effective. Service has been completed ahead of schedule on cars. Chris - Svc Mgr is very accessible, helpful - start all of your service dealings with him.

Doesn't Recommend

Hairball123

Joined 5 years ago

Stealership. $54 in labor charges to replace my wiper blades. That's just the beginning in a long line of problems I encountered in my first and only visit to this place. Just awful.

Doesn't Recommend

Female3

Joined 5 years ago

BIGGEST RIP OFF. Royal Motors is a bunch of rip-off artists. I took my car in for a tune up and they wanted to charge me $2200!!! I had been warned that this place was completely overpriced and a huge waste of money, but that warning didn't arrive until after I dropped off my car. The customer service was also terrible. They were rude and disrespectful. I wouldn't recommend this place to anyone.

Doesn't Recommend

meterlapata

Joined 6 years ago

Rude & Disrespectful. The service rep -- Patty Hudec -- was rude, impatient and unhelpful. She actually refused to listen to the noise that prompted me to bring my car in and instead would only write down a description of the problem for a repair technician to decipher at some later time. My entire interaction with Patty was punctuated with her sighing and rolling her eyes, as though she was doing me a great favor by allowing me to spend money at Royal Motor for the repair of my car.

When I had not heard from Royal Motor after six hours, I called Patty myself. She was clearly exasperated that I would dare to inquire about the status of my car. Patty then informed me that the technician was unable to diagnose any problem based on her description of the noise, and suggested that I make an appointment to take the car out for a ride with the technician. This was particularly galling since I had specifically requested that very thing when I brought the car in earlier that day -- a ride wasn't even necessary; all that needed to happen was for Patty to stand by the car window -- and Patty outright refused to do so.

Patty was plenty rude to the two people who were in line ahead of me when I left my car so it obviously wasn't just me. Shame, shame, shame on Royal Motor for allowing its customers to be treated in such an shabby manner!

Doesn't Recommend

jtching

Joined 7 years ago

Terrible Experience at Royal Motors.. It is rare to find a good mechanic these days, especially from dealerships. I went in for a standard replacement of a recall item. Several days later, I developed engine problems relating to the installation, and I am being charged to get it fix! I must admit, the staff was friendly, but it all seems like an act to get more of my money. I would recommend going to other private shops (search online for a good mechanic) instead of paying exorbitant prices for incompetant service.

Doesn't Recommend

wdummer

Joined 7 years ago

DANGER, Avoid at ANY Rate !!. DO NOT BRING YOUR CAR THERE OR YOU WILL BE RIPPED OFF, ALONG WITH A SMILE AND A GOOD PORTION OF ARROGANCE!

I had a stuttering problem on a 1999 Mazda Miata with the check-engine light on. Brought the car in for repair. I was chargeD 160 dollar for a (5min), so-called diagnosis and new spark-plug wires. Total charge 450 dollars (a 10 min job)! Inquiring about the expensiveness of this repair on the phone, the sales advisor became quite rude and in an arrogant fashion suggested I could go wherever I wanted if I don't like this. When I picked up the car, the check-engine light was STILL ON and the stuttering was still there! I talked to the general mangager who said they would give it another shot and call me the next day. They did. This time the "diagnosis" was "carbon build-up on the valves" (I still have that written estimate and I will see if these people can be sued for this), the engine would have to be taken apart and sent out for repair. Cost 1500 dollar plus!! Having some mechanical knowledge, this did not make sense to me at all for a car of this age (1999, 35,000 original miles) and with these symptoms. I took the car to an independant Japanese car dealer in the Mission. He exchanged 1 fuel injector. Total cost: 290 dollars parts and labor. Problem fixed and car drives great now.

Royal motors is a mixture of incredible arrogance at the costumor/sales interface and desastrous incompetence in the mechanics department. The chance that those failurs to figure out the problem were not based on incompetence but are rather attempted fraud cannpt be ruled out! I have no other explanation for what happened there. Don't even get close to this shop!

Recommends

maclaren65

Joined 11 years ago

Happy with the warranty service. I recently took my 2000 V70R AWD Volvo to Royal Motors for the first time. I am the second owner of this car, which has 140,000 miles (young for a Volvo) on the odmeter. The car was having an issue with the computer control fuel system. They completed the repair same day and for free, since it was a recall item. I was VERY pleased with the service. Natasha you rock! :)