11/22/08

Great Customer Service/Staff, Good Experience

by pinkdragon9

First time at this hotel. Staff was great and very accomodating. Extremely Kid Friendly. They brought a Gold Fish into our room:-) The rooms were beautifully decorated, the wine hour was great along with the beautiful lounge. I can't say enough how friendly the staff were! Everyone from the doorman, front desk, to the maids always greeted us with a genuine smile.

• Pros: Excellent Customer Service, Free Wine & Massages at 5PM!
• Cons: Didn't like the neighborhood, scary people everywhere.

11/11/06

Great Hotel

by rudette

Beautiful, fun, colorful art deco decor in lobby and rooms. Excellent staff - very friendly and on-the-ball. Free wine and cheese and tarot-card readings in lobby every night was a treat. Rooms were nicely decorated with canopy beds, When we first went to our room we heard barking dogs everywhere and learned we were on the "pet friendly" floor. They promptly moved us to another floor, no problem. I like the hotel's location - you can walk to everything, including some funky cafes and restaurants nearby. My only complaints: the price (we paid $170/night) and the size of the rooms were very small BUT that's what one should expect from most SF hotels.

10/08/06

so so hotel, so so location

by nomadslime

the hotel itself is ok. The decor is a charming early 20th century attempt. The bar area is nice. But it's not very wow, and the location borders on scary-literally. Union Square is a pit in my estimation, and this is on the edge of Union Square and skid row.

• Pros: not terrible
• Cons: not great