Marrakech Moroccan Restaurant

11/09/08

Really Great Experience

by serrafina

I've come to this restaurant a few times for bdays and fun dinner parties and my friends and I have always had a great experience.:) The food is really flavorful, prices are reasonable, and the selection is great. You end up wanting to try everything. The atmosphere is unique and friendly. Maybe it's because the waiters recognize us, but I've never had lousy service here. On the contrary, it seems like they want to join our party.:) It can strike some as a bit cheesy, but the belly dancing and music is fun. Especially when you get the guys in your group up and shaking their hips. Anyway, this place has yummy middle eastern food and is quite entertaining.:) Grab a group of your friends and check it out if you're in the mood for some belly dancing action.

09/06/08

If you are an attractive young female, you might get OK service. Otherwise forget it.

by andreaSauer

The waiter spent the whole time trying to seduce a group of pretty young girls that were seated next to us. He pampered them, he brought them drinks, he took care of everything for them.

For us, he did nothing - we were ignored all night. We placed our initial drink order, which he didn't bother to bring to us until an HOUR later.

There was no belly dancer, even though they promised us repeatedly that she would perform.

I cannot recommend to anybody. The service was awful and the food was just as bad. Half of the reason I went was for the dancer, who never showed up. We were there for almost 4 hours before our meal was completed... this was a dining-out nightmare.

We will NEVER go back.

• Pros: Attractive decor
• Cons: Horrid service, gross food, incompetent staff, lied about belly dancer

09/06/08

Horrible service. They don't care about the customer at all.

by chrisS1974

I could not believe how little they cared about us. The manager, host, and waiter spent the whole night text-messaging, talking on their phones, smoking, and hanging out with friends - all while our needs went completely ignored. While the waiter was explaining the menu to us, his phone rang 4 times... that was just the start of the unprofessional service. We ordered drinks and they came 45 minutes later after we reminded the server 3 times. He seemed more interested in talking with his friends. Our 2nd drink order took over 1 hour to be served to us - not because the restaurant was full, but because the server simply didn't care.

When we arrived, we were promised that a belly dancer performs all night, every night, and that she would be on within 10 minutes of our arrival. We were there for 3 hours and there was no dancer. We spoke with a local dancer in San Francisco and she said that the Marrakech routinely cancels their dancers if the restaurant isn't full. We asked the host no less than 10 times when the dancer would start, and each time he lied to us and told us that she would be on in "about 10 minutes".

We arrived at 7:00pm and we did not leave until 10:00pm, and that was only because we insisted that when the 'server' brings the main course that he also brought the bill. We could not wait any more. We were sure that if we waited for them to bring us the dessert and tea that our $35.00 was entitled to, we would have been there well past midnight.

I hated every minute I was there because I knew that they didn't care at all about our needs, and I knew they were lying to us all the time about the dancer.

To the credit of their chefs: the food was excellent. But I assure you, it is not so excellent that you suffer their miserable service for the 3-5 hours it takes them to serve you.

I give them a F+. The only reason I don't give an F- is because the food was quite delicious. Bottom line: Horrible, horrible service with good food.

• Pros: Nice decor.
• Cons: Horrible service. Claim of daily dancers is a complete lie. Overpriced. Very very very slow. Dining there takes over 4 hours. Incompetent bar staff.