How to lose customers..
Now I've had three sorry times at Max's. A friend got sick from the food, I was served dried up dark colored off tasting pastrami and the maitre d' refused to seat me when I was up next in spite of a room full of empty tables. He said he had to first write down the names of all the people in line and I'd have to wait until he did that and then wait again until I was called. I left.
Whatever happened to good service? It is astonishing how many people put up with this kind of treatment. The maitre d' seemed overwhelmed by his job and was testy in his manner. Bad public relations!
We used to enjoy this restaurant. My wife and I ate here at least 10 times a year for at least 5 years. Max's served excellent NY style Deli food in a convivial setting. Our last 2 visits have been so disappointing we do not intend to return. Management of this particular Max's has changed, and both food and service have both gone downhill.
My wife, her sister, two friends, and I ate there last Saturday. Three of us ordered salads which were subpar. The greens were not fresh and tasted like they had been pre-packaged. Only one of us was satisfied with his meal. The service was also subpar.
My sister-in-law did not like her wine, and asked to exchange it for another choice from the wine list. When we received our bill, we were told that the Manager and Assistant Manager measured the wine in her first glass, it was less than half full, and we would have to pay for both glasses. I saw the wine glass when it left our table, and I don't think that's true.
On our way out of the place one of the managers smirked at us, and that infuriated me.
Arrogant Awful Service. Horrible greeting by staff, horrible treatment by manager, insufferable arrogance. Save yourself some trouble: Go to Jardin and enjoy the experience instead of being treated like the cattle these people believe you to be. Feh.
The closest thing to a Kosher deli in No. Cal. I was born and raised in NYC, but have lived in Cal for 42 years. Aside from Cantor's in LA, Max's comes closest to a NY Kosher deli like the Stage deli on the west coast. For a time they had that crappy lean pastrami that was dry and tasteless. They finally got back to the real thing. There is no such thing as lean pastrami. If you want that crud go somewhere else. Max's makes no apologies for their style of food, generous helpings, varied menu, and fast service. If you vant romance go to Absinthe where you can get looked down on and sneered at or just ignored by the waiters if you aren't a wine expert.
Forgettable. Max's, an upscale diner, was just an average restaurant. It was close to our hotel, which made it a good choice. The food and service was just average. However, the giant mushroom appetizer was very good! The menu is versatile and the dress was mixed. Some people were in jeans, others in khakis. We were first seated in a booth by the bar, which was noisy, so we moved to a move private booth where we had an enjoyable family meal.
Horrendous service, and they nickle and dime you!. Absolutely horrendous. I had to pay extra for potato salad and extra for a pickle. Im not cheap but, after paying 16.00 for a sandwich. I mean come how much does this stuff really cost. I also have complained to the mangement and they are rude and could care less. I use to like this place, but no more.
Something For Everyone. Great spot for a before and after stop to the Opera.I especially enjoyed the wide selection of menu items, and found the menu prices fair for the the city.Service was good,after taking into consideration that everyone around us was in a hurry,because they couldn't manage their time and stressed out the staff.Nobody's perfect,yet I truely enjoyed my experience in your establishment-See Ya Soon-jjj
If you care about your arteries....
They aren't ashamed of it, in fact they are proud of it, but this is the most fattening restaurant around. Portion sizes are HUGE and the fat content is out of control.
They aren't very nice to their waitstaff either...
Oh, and for the food, the prices are AWFUL! I could have opened my own box of butter for a lot less.
They no longer have the Chinese Chicken Salad Lite.
I used to come to Max's Opera Plaza at least once every two weeks to either eat in or take out. And I always got the Chinese Chicken Salad Lite. I know for a fact that this was one of the most popular items on the menu. Well according to a waiter this salad simply takes too long to make and they got rid of it! Nothing at Max's is healthy now. If that doesn't bother you that enjoy.
The restaraunt is not dirt cheap and not outrageously expensive. Your bill is going to run around $30 for two people. The portions are huge and the desserts are devine. The Seven Layer Cookie and the Carrot Cake are wonderful treasures.
Good food- not great- and too expensive. The sandwiches are good and HUGE so very easy to share- but it is WAY too expensive for the kind of food it is. It's a good place to go before a show because they'll make sure to get you out before curtain call, but I'm sure you can find a better and cheaper place close by.
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