Bait and Switch - terrible customer service, and way overpriced.
BAIT AND SWITCH!
I called one of their San Francisco locations to get a quote on dry cleaning for a suit. The lady on the phone told me $25 per suit. They even offered to pick up my suits for no charge. I thought, fabulous!
Then, I got the bill... $50 per suit!
I spoke with one of their customer service people over 4 or 5 different conversations, and they said there was nothing they could do - they said that their customer service management said there was "no proof" that I ever got the original $25/suit price quote. They said that the $25 was per piece ($25 for jacket, $25 for pants).
Total liars. And terrible customer service.
I brought in two suits that cost $1000 each, and somehow they think I'm trying to rip THEM off?
I am never ever ever going there ever again.
Bad Customer Service. I sent my sheets to Peninou to be cleaned. When they came back the sheets had changed color and there was a white spot on the bottom sheet(the sheets were a tan color). I called Peninou and told them what had happen and they said they would pick up the sheets and take a look at them and get to me within a couple of days. Thats were it all started. Now 20 phone calls later numerous emails and even a visit to the company has produced nothing. They said they had to send the sheets to a lab and it would take no more then 2 weeks. Ok, well here it is 3 months! I've talked to 3 people in the company, they have given me nothing but the runaround. Peninou should take responsibility for there mistake. Next step small claims court. Please Beware!!
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