780 Industrial Rd, San Carlos, CA | Directions 94070-331637.507892 -122.252505
Monday-Friday 7:30 AM - 5:30 PM ; Saturday 8:00 AM - 4:00 PM ; Closed Sunday
Neighborhoods: San Carlos
why i choose A+ Japanese Auto Repair – these guys rock. i took a vehicle i had just purchased to them for a complete inspection and they were great. i felt very comfortable with the service consultants (rob and steve). everything was explained to me in a way that i could understand and they even gave me a tour of the shop. this is not your typical auto repair shop. it's really nice and clean and very professional. all in all i had a great experience and i will be going back to them for any maintenance and repairs i may need. ladies, they are in with askpatty...check them out! ; )
I had a really good experience & so did my Honda :) – I had a really good experience bringing our honda in for a service. The staff here is very courteous and knows honda cars very well. I checked around after getting a call from rob as this was my first time here. The prices he gave me were fair and even a little on the low side which was great!
My car was finished with the service and brake repairs at the time they promised. They did a great job explaining things to me so I could understand them and I am glad I found this auto shop. I would recommend them if you are looking for a place to bring your honda.
Very good trustworty shop. customer service is excellent! – This is a great place to have your car serviced. I brought my subaru in for the first time 3 months ago and did a factory recommended service. I was very impressed with customer service experience. I really dispise taking my subaru to the dealership for service because the customer service is poor. Anyways, fast forward 3 months and I got a post card in the mail reminding me I am due for an oil change. I also got a follow up call from one the gentleman I worked with at the facility originally to set up an appointment for this. I would have to say that I feel that I am in good hands when I get a reminder call for something as simple as an oil change. I took the car in yesterday for the oil change and again was treated really well. I would highly recommend this shop to anyone that is looking for an alternative to the dealer. Aslo, it was nice that they have local shuttle service that made my day a normal day considering i didnt have to do a lot of cordinating with co-workers to get to and from. this is a really well run and professional family owned business
Amazing Service!!! – I had a severe oil leak in my car due to a prior accident. The car spent 2 months at another auto body shop for repair, yet they seemed to miss a huge puncture in a valve. I took it to A+ on a recommendation. I'm so happy that I took their word for it! Not only were they able to spot the problem in literally secongs, but everybody was amazingly friendly and went out of their way to take care of things that weren't even their problem (working with insurance to get them to cover the repairs). When explaining the work, they put it into friendly terms so I could understand. They worked fast and did all the repairs correctly. I haven't had any problems since! Thanks A+!!
lot of upsale, and overpricing – i was told that i needed certain repairs or maintenance on the car..$5,000 for an ABS (automatic braking system)..which was more than the car was worth...We had moved to a part of town where the car had to be parked at a very deep incline. nose down. which for some strange reason activated the ABS light on the console. I was told to have the ABS flushed which cost 2 - 3 hundred dollars..
Several days later the light came on again..so much for those hundreds of dollars...i later found that one CAN live w/o an ABS ..since the car is equipped with your standard braking system..when i came back and stated this..they agreed..but i didn't get my money back for the flush...
I had a hunch later, and finally found a flat area in the neighborhood to park our car..guess what? no more ABS light coming on the console..
i was also given a list of items that needed to repaired on the car for maintenance purposes. Which came out to about $700+...i took that list to jiffy lube, and kragen and had all of these items repaired, and taken care of at home, for 1/4 of the price..one of the items was a rear window brake light that "should be fixed"...for about $25.00... the guys at JiffyLube replaced it for only $6.00.
Transmission fluid flush for about $95.00...Kragen did it for $60.00.
i understand you get what you pay for..and in some instances - you don't!
Total Disappointment!!! – I'm surprised by all these good reviews. Maybe I just got "lucky". Maybe you'll get "lucky" too.
I took my Toyota Camry in for service and A+ told me my front shocks were in critical need of replacement. I said fine and they did the work. While driving it home I heard a really bad knocking sound. Brought it back the next day and they told me they had accidentally put the part in backwards. Don't they test drive their repairs???? A+ took my car for another day and "fixed" the problem. After another test-drive, there was still an issue, although more subtle. I drove it with the service guy and he didn't feel there was a problem. I couldn't waste any more time wasted with these guys, so I decided to live with it thinking I was just hyper-sensitive. Today I take in my car for the rear strut replacement and the guy(at Precision in RWC) informs me that one of the front struts has been installed incorrectly. So after multiple attempts A+ still blew it...A+ has set a new standard for INCOMPETENCE!!!
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