Several months ago, I wanted a hitch installed and needed a bike rack. The salesman knew all the options and various products really well. within a couple hours, the hitch and assembled rack were installed. I was very pleased with the quality of service and love my new bike rack.
I had bought Thule racks from them several years ago. I recently purcahsed used racks in Newport Beach for another car and I struggled to get them on, so I stopped by. Will graciously helped me out, even though he was already closed for the day and even though I did not purchase anything this time. We wrapped it up in about 10 minutes, he smiled and sent me on my way. It is so rare to get treated like that these days and every business should take a lesson from them. Professional, knowledgeable and downright nice people who are embracingly passionate about making a difference. YOU should not even THINK about going anywhere else! Thanks BIG!
I stopped in at the San Carlos Store. I needed a overhead storage for my Mercedes 4Matic Wagon a day before going up to Mendocino for the Fathers day weekend. It was take two car or get extra storage. Jonathan set us up with what turn out to be a perfect fit! Jonathan knew exactly what we needed. The trip was flawless. We are greatful! Would I recommend San Carlos Rack n Road? It is an emphatic YES!
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