Doesn't Recommend

pacificamom

Joined 3 years ago

HORRIBLE and DISHONEST. NEVER use Casini's Appliance. They came out to fix my dryer. The tech replaced the coils...said they were bad. I used the dryer after he left. On only the second load it stopped working again. I called back....they set three (3) different appointment times. The first two they just didn't show up. The third one they arrived so late that the person I had waiting for them had to leave. I called to demand the tech come back out and they didn't even return my call. I had to call another company. He was great and very honest. He said that it appeared that the coils had not even been replaced. He called Casini's directly for me. He told them that if in fact the coils were new, they should be covered under protection warranty. If not, I was owed new ones. He asked them to contact me to reschedule service. Never heard from them. I filed a Better Business Bureau complaint. The BBB contacted them 3 times; no response at all. I was charged $200.00 and still could not use the dryer.

Doesn't Recommend

cathymarquez

Joined 4 years ago

Horrible Service. were scheduled to come out between 1 and 5. showed up at 530 after me calling several times asking what was going on. Tech. came in with a horrible attitude, didn't even touch appliance and started using profanity. didnt want to work on the machine at all. I called the office and was told that they would send someone else out the next day. That never happened. I then went into the office in person. I was talking to a guy in the office about the prolem I have had with them and he gave me even more attitude. He then answered a phone call in front of me and walked away into his office for over 15 minutes talking on the phone. I got extremly upset and outraged . I can't believe the rudeness and poor business procedures.