Bill was very professional and helpful. He kept me updated about the progress of the service and the services offered by the dealership. Bill made my service trip more comfortable.
Joe consistently provides excellent service consultation. I appreciate his honesty and integrity in discussing the status of our cars. He knows an incredible amount about mechanics and car maintenance. It's great to finally have a car repair guy you can trust.
This is a review for the Sales Department. I worked with Raymond and Keith on buying my G37. After playing phone tag and hesitating to visit dealerships, I was pleasantly surprised by the low pressure approach at Peninsula Infiniti towards selling me a car. I test drove the car on a Friday evening and I purchased on Wednesday. In between, it took all of 2 e-mails for Raymond to reach a price which fit my budget. On purchase day Keith beat my pre-approved financing and I was out of the door with the G37 in an hour. I recommend Peninsula Infiniti for your next Infiniti purchase. Ask for Raymond or Keith.
I had an exceptional experience with Ray and Austin yesterday. They were smart, efficient and knowledgeable about the product. The process of buying a new car (which I love) and selling my beloved old car was a breeze.
Fantastic experience. Called for an appointment only a day in advance for 30K maintenance on my M35. They were flexible on time, agreed in advance to lend me a car. When i got there Bob talked me through options on the service, how we might cut out certain maintenance items to save money and where we might add additional items that weren't on standard maintenance plans. They were able to fix a number of warranty items and have the car ready by noon. They informed me on a bent rim, but didnt try to gouge me and sell me a new one for $1200. They gave me the name of an aftermarket seller who could get me a $300 rim and offered to put it on, next time i came in for a tire rotation.
The dealership and Service Dept I am used to dealing with is WORLD CLASS in every way. My friend and I used to be car nuts. We had over 40 cars in 5 years and you name the brand we probably owned one. I bought my present Infiniti G35 at Peninsula some years back. They were first class with the sales process but have always been world class with service. Getting an appointment is easy, I always get a loaner and my Service Advisor: Bob Anderson is absolutely the best. He always discusses the car and any issues and advises on what types of service it might need and often tells me that the car really doesn't need the service I ask for. The experience of going to Peninsula is always excellent. My friend's car cost twice as much and he always has horrible service experiences with his dealership.
I called to have my tire maintenance warning light figured out and Brian helped me resolve the issue in less than 5 minutes, over the phone, for free! I told him how great it was to solve such a daunting worry so quickly and, because of that experience (my first at their location), I highly recommend them. Thanks again Brian.
When it came to financing, which I did through Infiniti, I worked with Austin. As with Adil, the experience was excellent. He told me of the options available to me, some of which I declined, such as Lojack, and some of which I accepted, the pre-paid maintenance. During the whole talk, he never put on any pressure, nor did I feel like he was trying to take advantage of me. All in all, a great experience and an unbelievable car!! I came to work today with a big smile on my face, just from the commute. I will definitely stick with Infiniti and with Peninsula Infiniti.
This was, without a question of a doubt, the best car buying experience I've ever had. Adil, the salesman, was a consummate professional. He shepherded me through the options and ins and outs of the G37 that I wanted. He was patient while I dithered about spending 45K on a car. After I finally decided to pull the trigger, he found me EXACTLY the car that I wanted, which was no easy task. The negotiation process was smooth as well.
My boyfriend and I went to Peninsula Infiniti and had a great customer experience from the time we entered the door until the time we drove off the lot with our new G-37. Sam Wong is the reason that we had such a great experience. In our history of car shopping, we have never come across as thorough and informative a sales person as Sam. There was not a thing he did not know or question he could not answer for us and even went above and beyond to verify customized settings that we preferred in the car. This was by far the best car buying experience that we have ever had.
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