02/12/09

Great service at Boardwalk Auto!

by nl1954

I bought my 2002 PT Cruiser in late 2001 and have always taken it to Boardwalk Auto Center for any problems. They have always done everything possible to solve the problem...even when I had to take the car back in a couple of times, they rented a car for me and really bent over backwards to make things as easy as possible for me. Rick Arslanian heads a great service department and I've gotten great help from Rome Souza, Rick Castillo and Michael Polonsky. Everyone is very helpful...when I'm standing in the valet area, every employee who walks by me asks if I've been helped. Recently, I had a problem that couldn't be identified. After my extended warranty had expired, it was still going on and I brought it in. They found the problem and still honored the already expired warranty. Can't get much better than that!

11/08/08

Great Service, fixed problem first time. Been coming back since.

by Chrisrwc

This place is friendly and took care of me the first time. I didnt go to an independent shop because I was worried it may not be fixed right as you never know with the side shops, how they can possibly afford all the expensive equipment (computers, special tools, information, etc) and dont have access to all the repair bulletins dealers have. So I decided to pay a little more and it was worth it. They fixed my problem in 1/2 a day and got my car back to me. Havent had any issues since.

I would recommended this place especially with all the stores closing this place still seems busy. That tells me they must be taking care of their customers in such a tough time for everyone. I'll never go anywhere else for service. By the way I have a chevy and get all my oil changes done there. I had no idea they were cheaper than most the oil changing chains around!!! I was surprised!

02/19/08

Horribe customer service in the finance office; would not go back

by krysleigh

"The whole process took five trips to the dealership - FIVE trips when I knew what I wanted on the first day. FIVE trips of 30 miles each way from my home in San Francisco.

That said, I got a great deal on a Nissan Altima. My sales guy Dave was this awesome, kindly Hawaiian guy new to the neighborhood. Mike and Jason who helped with me deal were also nice and professional.

HOWEVER, then you get to financing it and have to deal with the a$$ Bruce, and it almost makes you want to turn the car back over to them right then and there. Bruce was completely rude to me (I tried to use choice words here to convey how terrible he was, but lo and behold you can't even use jer k on Citysearch), my boyfriend, and my dad, and he was even worse when I went back alone (which makes me conclude he is extremely sexist), blaming problems the dealership had with the financing on me, making derogatory marks, just being all around unprofessional. In a customer service-oriented field, I found it a little hard to believe that someone who deals with people on a daily basis to be so overall wretched. I find it even harder to believe Boardwalk Auto has repeat customers, after going through Bruce.

However, the final day I went back, I dealt with Steve Simon, who was cordial and made the whole process go quite smoothly. If you absolutely decide you have to get a car here, ask for Dave the sales guy, then to see Steve in finance. Do not, I repeat DO NOT, see Bruce."

• Pros: good deals
• Cons: BAD service, horrible finance office