10/16/08

worst customer service

by fhlech

i think i'm crusading against peter's cafe for a while. the waitresses are very rude. 3 nurses came in wanting to eat breakfast after a long day's work at a nearby hospital, and the waitress told them to sit at the back of the restaurant. we have been coming here for almost a year now, and yes we've stayed 2 hrs a couple of times, but often we come in a big group (after a long night at the hospital, we get hungry and stressed out). we told them we wont stay for long and that we'd prefer to sit in the front of the store. when a waitress sat us down, another waitress came up and said "no you are not sitting on this table" we were just stunned, stood up, left and went to millbrae pancake house. i have told as much nurses as i can not to go to this diner. the waitress were so rude, havent had that happen to any of us at all, and to think that there were only about 3 tables accupied at 0730 thursday morning. well they've lost at least 3 customers today, plus their coworkers and family :(

• Pros: fast service
• Cons: very rude waitresses

07/15/07

A decent alternative to a "Denny's" or an "IHOP"

by cheerioh

My bf & I eat here 1-2 times sometimes 3 times a week for almost a year. If they've got any kind of business mind they would try to learn our names as this has made us less inclined to be loyal to them. If a similar restaurant opened nearby, we wouldn't think twice to check it out & jump ship. They flash their fake smiles and usher us to our tables on a bad day they'll hand us our menus and point to where we are to sit. The owner always has a mildly abrasive & hasty demeanor. The food is on par w/IHOP while Denny's is slightly cheaper. Typically at these other restaurants you'll get "extras" for free, not here (e.g. ranch dressing). They'll charge for every little thing so be mindful when you ask for them. The decor is cheesy and very 70's looking. Needs renovation. The servers on Mon-Tue are probably the worst they've got. They're cantankerous and don't like it when you ask for more than a couple of service needs. The others we've experienced are very friendly & very good.

The positives...

*Generous portions.

*Typically there is never a wait (as it is spacious) to and if there is, we've never had to wait longer than 10 minutes unlike Stacks in Burlingame, IHOP or Millbrae Pancake House.

*Breakfast is good.

Yesterday, I was annoyed the host didn't take our name down, they put us in an awkward position by asking who came first. Could've been easily avoided had they wrote our names down. (We had about 7 people serve us making it hard to know who our server was). When we got seated, the hostess asking us for our drinks didn't even let me finish my sentence before she ran off so I had to flag someone else to finish it. The waitress that took our order basically wrote it down then gave us our check. Don't know why she deserves a tip, she didn't do anything. In the open kitchen we noticed one of the servers eating which was not professional looking. The couple that arrived after us got their food first. This is somewhat atypical, but let's say I'm not surprised.

• Pros: Generous portions, No waits, Parking usually available
• Cons: Service is inconsistent, Ambiance isn't the best,

05/24/07

Great 24hr diner

by kristin93705

i first discovered peters out of pure convience, it was right down the street from my hotel and it was 2am and i was hungry. this place has great good quality food! a huge menu, large portions and they don't have any restrictions to their menu, and their waitstaff know that menu like the back of their hand, the service isprompt and efficient, and very friendly! whenever i'm in the area i crave the place and can't leave until i make a stop for a bacon cheeseburger and chili cheese fries!!!!

• Pros: Large menu, great food
• Cons: it's could use some freshening up.