View Less
I can never turn down dim sum!.
Amazing dim sum. More expensive than the norm, but so worth the price. When I go to Yank Sing, I tend to feel like I am overpaying but somehow when I come here, I never feel like I overpaid even
though I know it costs more than the norm.
Anyway when you come here, expect to get what you can get everywhere else, but made better. Expect to have dishes here from other Asian cultures like Taiwanese fried onion pancakes. Expect to have your duck come served on a platter with actual garnishments (not a normal way to serve duck). Expect that if you speak Chinese you will get better service.
I don't think the service is worse than any other dim sum place. When I asked for iced water, I got it, and after that the men, kept on filling up our cups without being asked. We got forks in a timely manner, and the stuff that we wanted that wasn't coming out on the carts: when we ordered it from the server, it came out within 5 minutes.
The worse thing was really, the 45 minute wait on Sunday morning for 3 people. Again, go to Starbucks first, then go here, put your name down, get your ticket, and enjoy your coffee while you wait. Cuz the wait is not going away.
I have been here when it opens, and there's already a line 30 minutes before on a weekend. Get used to it, or don't come here. I think it's worth the wait. With dim sum remember, that once you sit down the food is almost instantaneous as the carts roll around right away.…
Very bad experience dining over there.
We went to the restaurant with 4 adults and 1 toddler.
I don't know where does the restaurant come up this rule:
If you are over 5 people per table, you will be charged
15% tips(lunch) automatically.
I am pretty sure ,it was not on the menu. and plus,
our 5th people is just a 18months toddler..
We were forced to pay 15% tips with their so-call high-class service. I even talked to their manager about this. The manager insisted we should be counted as 5 adults and don't want to let me go if I didn't pay the 15% tips. Is this robbery or what?
We will never dine there again..
Eddie…
Unfair Long Wait.
If you have to get a number and wait, you are a 2nd class customer who would have to wait and wait. For a regular customer who passes tips first to the head waiter, you get seated ahead of those
with numbers waiting. I know of some customers without numbers who would go to "another waiting spot" to get manager's attention to get prompt seating without a number being called.
I don't know if this is the restaurant's usual practice with or without the owner's knowledge, but the promptly seated customers are expected to tip more. This way the staff gets more tips at the expense of the 2nd class customers who are unfairly made to wait longer.…
If you want to splurge, but you can do better!. The restaurant is huge and you definitely need reservations for dinner. The food is comprised of expensive and good if not high quality ingredients but is it reasonable to spend $388 for a banquet table that serves 10? I didn't feel the food was worth the price. Only 3 memorable items: the appetizer which consisted of shrimp on top of a eggplant square, battered & fried, shark fin/birdnest soup where you actually see a lot of shark fin and they give you a huge bowl of it (a lot), and sliced cantaloupe with a mango jello piece where all good. Another platter of roast duck (which was good) served with seaweed, ?cuttlefish, and beans/vegt was so-so. The white chop chicken was cooked just right but bland as were most of the other dishes. The steamed prawns were presented in a circle and pretty good. I think our guests were not used to the exotic taste of fish stomach (with vegts). I grew up eating Chinese food, but I'll take tripe over fish (it was huge) stomach any day. The steamed rock cod was cooked just right but I don't like rock cod that much (again, a very large, meaty fish). Unfortunately, most of the waiters do not speak nor understand English. They have to go get a higher ranking waiter to translate. It was so loud on a Friday nite around 7:30 PM that I couldn't hear what our friends across the table were saying until the crowds thinned out and went home. It's not a place to have a nice quiet dinner but obviously quite popular. You have to be aggressive and flag down the wait staff if you want anything. YOu can probably do better at some of the peninsula restaurants (HK Flower Lounge) for the same price.…
Needs a Hospitality Management 101 class BADLY!.
The food is okay, definitely not worth the money... especially when they charge you $72 for buying the raw fish, then charge you an extra $18 to cook it. Who would buy just the fish alone and not
have them cook it with vegetables or tofu?
Furthermore, we got there right at 6:30PM for our reservation, and then find out that they had "lost" our reservation. Rather than trying to seat us with effort, they said "we can't do anything about it, it's not our fault and this is just how our process is." What kind of service is that? They later found that someone had transferred the list of reservations to the books incorrectly, and found that three other parties had the same issue as us. We were finally seated by 8:00PM and no compensation or apology was given to us. At least management was willing to listen to what we had to say, but still. After finding that it was Koi Palace's fault, the stupid hostess still persisted in saying that this was the process and that she was going to seat us next. After saying that 3 or 4 times and seating others, it ticked us off.…
