315 Gellert Blvd, Daly City, CA | Directions 94015-261337.667308 -122.466865
Sun 09:00AM - 05:00PM, Mon 08:00AM - 07:00PM, Tue 08:00AM - 07:00PM, Wed 08:00AM - 07:00PM, Thu 08:00AM - 07:00PM, Fri 08:00AM - 08:00PM, Sat 08:00AM - 06:00PM
Avoid at all costs – Not all Banfield hospitals are bad. My dog has been a member of Banfield hospitals ever since I adopted my dog from my aunt 3 years ago. Back at that time, my dog was already a Banfield member. For about a year or two, I was a member of Banfield's Daly City hospital. I was not satisfied with their service, so I transferred my wellness plan to Banfield San Mateo. Banfield San Mateo's service is MUCH better than Banfield Daly City. As happy as I was with Banfield San Mateo, I had to enroll my dog back to Banfield Daly City because of the location from my home. I live in the Daly City area, and Banfield San Mateo was just too far for me to be dropping off my dog and later picking him up from after his day-long appointments. My dog's been a member of Banfield Daly City for about another year, and I'm still unhappy with Banfield Daly City. Just now, I've decided to cancel my Banfield membership and take my dog to another pet hospital for his vaccinations/treatments.
Here are just a few of my gripes about Banfield Daly City:
1. Whenever I call, a person answers and then immediately puts me on hold saying that there's already somebody they are helping. Why don't they have an automatic phone answering service if they are always too busy to pick up their phone?
2. Me and my pet are always treated like a "number" (lack of individual attention), especially during their peak times, which seems to be all the time. They have too many clients, perhaps from people living in San Francisco since there isn't a PetsMart or Banfield in San Francisco.
3. I NEVER get any reminders in the mail or phone calls from this clinic to remind me about my pet being due for any vaccination, treatment, etc. Yet, they still charge my credit card $30.95 every month for their wellness plan.
4. Just as I had seen another person write (it's in Yelp's website), I also got a letter in the mail about how Banfield's electronic records got stolen and my financial records were at risk! There's another reason for me to give this rating!
I think I've said enough to justify the rating I'm giving this place.
No help for the poor – I brought my dog there in April because he had some kind of infection on the outer parts of his eyes and they gave him eye ointment medication. I noticed his eye got better but now (June) the problem is coming back. I called Banfield to try and get a refill but was informed they couldn't give the medication without seeing my dog, I told them it was for the same exact problem he was seen in on April and that my husband just gotten let go of his job which meant I had no extra money for a dog visit but was informed "unfortunately that there was nothing they could do." I asked if they had any other place they can refer me to? which the reply was try humane society. I tried but they don't do check ups for pets. Not only are the Banfeild non sympathetic but they're misinformed too! In short I searched the web and found a company who charges half to deliver it to me . Thank goodness for the internet. Because of my experience with Banfield, I will no longer bring my dog there nor shop in the store.
Editorial Review by Citysearch Staff – Established in 1955, full-service pet hospital for veterinary care offers preventative health care, modern facilities and wellness plans for pets.
If you want to throw away your money – This place tries to suck every penny out of you. The customer service is horrible. They made us wait for over 2 hours. We had a fecal exam done, and the vet tech reported the result to us in a rude, incomplete manner. We had to have unnecessary blood work done to our puppy. A couple of hours went by and we came back to get the result, they said that they don't tell us the result until the next day. We were not informed of this ahead of time! When we called the next day the Vet techs were very very rude to us. They didn't care that we spent all that time waiting, and they made us wait longer. We had to go there to get the result and one of the vet tech, specifically Ted, were very threatening towards us. I don't recommend this place at all!
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