***BEWARE HORRIBLE CUSTOMER SERVICE***.
List of NOT to be trusted workers:
ALEXIS CASTRO aka TOSHI (tattoos & piercing): Will authorize a service (U-Verse) without your knowledge/ consent.
ALEX (LATIN MALE): Received no help from him, he didn't want to hear anything from me. So he left and went on break.
PHEN_ _ _ _ (ASIAN FEMALE with black hair & wears glasses): Unprofessional. Will gossip about customers (ME) with fellow colleagues in front of customers.
These 3 representatives at this Gellert branch definitely needs serious attention from upper management. Their not fit for any customer service jobs. (Beware EMPLOYERS)
Our home phone & internet services was disconnected for more than a week. This is due to Alexis authorizing a U-Verse order in our account. She offered this service to us, but no agreement was made. However, she still processed the order. Upon processing the order, our regular phone & internet service was not available to us after two weeks. We called AT & T about the issue, we informed them that we paid our bills. We were told that it's not the bills, instead its because of the U-Verse order that our regular phone & internet was cut off. Because of the unknown order made to our account, AT & T told us that we must cancel our order. An order that we didn't know nothing about. How PATHETIC is that? There was definitely a lot of calling, put on hold, and visits at the store. It was not a pleasant experience. I have never encountered so much problem and this is all because of AT&T's representative (ALEXIS CASTRO aka TOSHI).
However, I was assisted by another representative Gordon Lum who seemed to know what customer service means. He was able to get our home phone reactivated. Another person that assisted us is Romeo Young the assistant manager, he was able to solve our problem.
I AM NEVER COMING BACK TO THIS BRANCH!
It's a great location but such a waste because of their CRAPPY customer service. Upper management needs to spend extra time training their employees & to keep their eyes open.
While I have nothing really personal against AT&T, other the the fact that I never receivd my last 2 weeks of commission pay, got spat on after years of dedicated hard work, I did want to reveal to the general public some less than honest dealings at AT&T.
Buyer beware: never buy insurance on a cell phone. it costs you $4 a month, every month just to get a refurbished phone replacement when you do lose your phone, and only after paying a $50 deductible. heck , you know, you can usually find a used phone on Craigslist for 30 or 40 bucks anyway!
i'll let folks know about some other shady dealings at ATT when i have more time.
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