Belmont >Automotive Repair > Cologne Auto Body
Excellent Customer Service & That Persona Touch. Dissillussioned by car shop estimating, I was shocked when Cologne Auto Body shop treated my like Royalty from the first minute I arrived. In a time where Customer Service is dead, they went above & beyond. Not only did I get a good deal, but they bent over backwards to accommodate my smallest request. They made me feel like an old friend and I know they really to appreciate my business. Dieter & Jim are very professional and personable. Very gratefully yours, Wilma
Bad service, misleading estimate....
My five day estimate is going on almost a month at this point and my car is together but still missing a part and still requires some 'fit and finish' before the job can be considered complete. After my five day estimate turned into an eleven day project I was able to take my car home again. There is still a missing part and the rush job they did to get my vehicle back to me still requires 'fit and finish'. Dieter tells me that he can maybe have it all done in another month. Seriously? He should have told me that instead of 'five days' when I was shopping around.
At this rate it will be February before my car is completely back together. Cologne Auto Body came as a recommendation from my insurance company however I am reporting my lousy service to that insurance company once the job is finally done, whenever that actually happens.
Perhaps I'll feel better and upgrade my review after Dieter 'wows' me with great follow up service however I'm not holding my breath.
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