JW Marriott San Francisco Union Square

(415) 771-8600 | View Website

515 Mason Street, San Francisco, CA | Directions   94102

37.78838150203228 -122.41014875471592

Open Hours

M-Su 24hr

 
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Neighborhoods: Northeast

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JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square
JW Marriott San Francisco Union Square

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Reviews for JW Marriott San Francisco Union Square

Recommends
4.0
over a year ago

Level lll Restaurant and Bar – This place is great to have a meeting with a group of friends. I noticed several cocktail events going on while I was in the back with a book meetup. We all ordered beer and few of us ordered food. The fries looked deliciously seasoned, but the topper of the night was the chicken quesadilla. It was over flowing with goodies! The waitress was great. She never forgot about us which I was surprised she didn't because of the large cocktail party going on and us being the only ones hidden in the back of the restaurant. We will definitely be back for the next book meetup.

Doesn't Recommend
1.0
over a year ago

AVOID AT ALL COSTS!!!! – I stayed over christmas + would you believe I left the car for 5-10 mins parked outside so that I can check into the hotel, and the Valet people outside said we MUST leave our keys with them. So we did, a little hesitant, +guess what. THEY STOLE OUR RADAR DETECTOR!. We left our car parked in a different location, no sign of break in AT ALL, and this hotel would not admit that they stole it. This detector was left in the glove compartment, and they must have took it very fast because they broke a piece of it off. We DEMANDED to see footage and they would not let us when they claimed that they videotape everything outside. THIS IS A 5 STAR HOTEL PEOPLE - THIS IS NOT HOW U TREAT PEOPLE!!!!! This hotel was especially not worth the price when they are thieves! They wouldn't even reimburse us or anything, they just kept saying it wasn't them when CLEARLY it was. This car was not touched nor used at all the entire trip EXCEPT by their valet service who JUST was supposed to hold the keys in case they needed to move the car. They also switched their story on us 5 times which is PROOF they took it. It took 4 months to supposedly try to figure out what happened, probably so that we wouldn't write a review on them. They did nothing to help or solve the matter but waste time. They are encouraging their personnel to steal things from people's cars because the have a circle where everyone is involved and split the costs. I've heard about hotels doing this, and would have never thought the JW marriott hotel would stoop so low.

DON"T EVER STAY IN THIS HOTEL!!! They lost me and my family as a customer, as well as every friend and person that I know of, and hopefully YOU. I've valet my car at restaurants and various 3 star hotels or under with that radar detector in it and NOTHING ever happened. For a 5 star hotel to do such a thing, SO LOW...so VERY low.

Please tell all your friends not to stay at Marriott hotels. They need a serious change before anyone should ever go back.

Doesn't Recommend
1.0
over a year ago

BEWARE ! VERY DISSAPOINTED! – My husband and I stayed numerous times at the Marriott in fourth street in SF. We always enjoyed our stay there!

We were not impressed with the staff at the JW Marriott When we arrived we carried our own luggage inside the building ,While staff members watched .Oh they did open our car door. We placed our bags on a bell mans cart . As a matter of fact ,All the Staff were pushy for tips even for a bucket of ice We stayed two nights at this Jw Marriott .We tipped to the tune of almost $250.00 to this pushy lazy staff. bed linens were Not changed ,The maid did not vacuum or wipe anything down ,received clean towels. When we arrived back to the hotel the second night of our stay the valet parking attendant rudely stated he thought we had checked out? What an insult ,I explained to him we were staying two nights . I then went inside to talk to someone at the front desk ,Their was a young dark haired Asian man there, All I wanted to do was make sure we were Still booked for two nights ? He told me yes ,was independently owned and operated .upon checking out that next day we carried our own bags down , I wanted to go back in and talk to someone at the check in desk ,But after the Nasty Rude person I spoke to the night before I was frankly a little Scared to. After my husband brought the car round four of the valet parking attendants ran over to open the doors really pushy ,My guess is they wanted More Tips.Hum maybe because they were holding their hands out with their palms up?

When we received our bill for a regular room two nights stay ,We were charged two nights valet parking even though we moved the car. The bill came to $880.00 without any room service or anything else.

Wow I don't ever want to pay to be treated this way again.I did make a call after we returned back home to Reno Nv. I spoke to someone who was very kind ,However it had been over 24 hours and he could not adjust the bill.. Please everyone Beware!

Recommends
4.0
over a year ago

This is a newer Marriott. Used to be the Pan Pacific. Very nice rooms, and MArriott will be adding new touches, so it will be better. But you can't beat the location! Only one block from Union Square. The hotel staff was all very friendly and attentive.

Recommends
over a year ago

Stunning design and architecture provide the setting for superior service at this luxury hotel. – In Short
This 21-story hotel by architect John Portman is offers elegance, impeccable service, and a blending of Asian and American design elements to create a unique hotel experience. Each room has a three-line phone, plus a call button that summons a valet to unpack luggage, press clothing, shine shoes or draw a bath. The penthouse includes two bedrooms, two baths, a whirlpool tub and a living room with a fireplace.

Recommends
4.0
over a year ago

Very nice place to stay – Was here on convention and enjoyed the stay. The room was a double and the bathroom was larger than those with only a king bed. The valet button was great and they would attend to all you needed. The beds and pillows were amazingly comfortable, I did not have trouble sleeping at all. There was construction going on during our stay on the floor below us that was very loud in our room and was annoying. Loved the phone and tv in the bathroom. The location is great, being so close to Union Square, shopping, night clubs, and restaurants. The service was excellent.

Recommends
5.0
over a year ago

Wedding – The Pan Pacific is the best kept secret in San Francisco. Barbara, Director of Catering and the hotel staff gave us the royal treatment in planning our event. Our wedding reception was hosted in the terrace room and we loved the intimacy of the space. The reception was facilitated by the hotel staff with absolute professionalism. The food was outstanding and the service impeccible.

Our out of town guests loved the marble bathrooms!!!

Recommends
4.0
over a year ago

Zagat is on the money w/ Pacific – Pacific goes beyond the normal hotel dining experience. I disagree with those that belittle it for being a 'hotel lobby restaurant'. It's a very elegant and comfortable hotel lobby. Also, the chef has changed since the editorial review was done, and the new chef, Charles Hechinger, formerly of Boulevard, knows what he's doing in a kitchen. The service was also great. It felt like servers and management were there to cater to the guest. All in all, I think Pacific has been extremely under rated on this site and is overall, as Zagat Surevy says "one of the better-kept secrets in SF".

Recommends
5.0
over a year ago

royality at the pan – The Pan Pacific has always given me and friends the royality treatment ,holding the door every time you enter or leave the building. Sometimes With dogs sometimes at 4am. Ice cream when you get in or a toothbrush,soap,towels,etc. at any hour. Every person I have ever told about the Pan Pacific has always stayed there repeatedly..

Doesn't Recommend
2.0
over a year ago

Ordinanry – Not a very exciting or interesting hotel. Rooms were too small and nothing exciting or interesting offered in them. Too much art-deco over-done drama and not enough elegance, space and comfort. Beds were uncomfortable. Rooms were stocked with very standard, uninteresting products and furnishings. The little gym was substandard and well below expectations. Restaurant food was good but service was poor. Nice to be near retail shops, but just not interesting enough to return to.

 

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