JDV Hotel Vitale

One thing after another..... What a horrible experience. Stayed at the Vitale Hotel last weekend for a good friend’s wedding. With the group discount, the basic room was $219/night (not including taxes, etc.). The valet parking was $48/night. I don’t mind paying for a hotel room in an expensive city, but this hotel is managed as a cheap motel.

Upon arrival, after leaving the car with the valet, there was no bellhop to assist with the luggage so we carried it ourselves. I can handle that. However, a few hours later we called the concierge for a large taxi as the majority of taxis can only carry four people. The front desk agreed to call our taxi for the rehearsal dinner, but upon arriving downstairs, learned that a taxi had never been called and no one really cared that we had been misled. We ended up being late to our event and had to take 2 taxi's....

The ceremony was held off site, but the reception was on site. It was in an outdoor patio that had been closed in for the winter and only provided minimal heaters. It was freezing and the majority of women kept their winter jackets on all night.

Later the wait staff, while bringing out the hors d’oeuvres, managed to spill an entire tray of soup (held in tall shot glasses), with the majority spilling on my fiancé’s dress. No apologies.

The next day upon check out, again there was no service to assist with the luggage. Then the valet did not pull the car into the hotel driveway/entrance, although there was plenty of room. The valet parked it on the street, and we carried our luggage to the car, only to find the valet using super glue on the car key. They did not come up and apologize for breaking the key, instead they were trying to repair it and not tell us. It seemed to be a freak accident, but the valet managed to break a key (one with the electronic system). Not sure how it happened, but super glue does not seem to be the best fix.

In the end, we finally told a manager, who apologized but did not seem to be overly concerned.…

Beautiful Hotel and Location. My wife came into the City over the Thanksgiving weeked for a "date night." We chose Hotel Vitale after reading about it on Citysearch and were not disappointed. The service was great and we were upgraded to a room with 180 degree views of the Bay! What a surprise. The room was spacious, spotless and of couse the view from the Ferry Building to the Bay Bridge. Check out the roof while you are staying there as well. We'd be back for sure.…

Enjoyed my stay. Hotel Vitale is a great place to say. Maybe they have one employee who is rude? Which hotel doesn't? I read what the author said, "emotional violence", what a ninny, grow up, and have a whiskey. As for the hotel: the beds are nice and clean, and the staff is a bit distant, but this is on Mission so they have lots of nutjobs out and about so take the time to get to know them, like you should do at any hotel, or any new environment; the more intrest you take in other, the more they will in you. Simple, really.…