31 Pier, San Francisco, CA | Directions 9411137.808667 -122.403432
Not a company who treats their customers well! – Last September I got married and thought it would be a great idea to hire a cable car bus to make sure all my friends and family made it from the hotel to the venue safely. It was so not in our budget but i begged and begged. We spent almost $1000 with this company on what was one of the most important days in our lives and they gave us a rude driver who made us late to our ceremony because he went the wrong way, on two cable car buses that were both run down and had mechanical problems.
Every vendor that we hired for our wedding was absolutely amazing except for this company and like i said, it was something I fought for because I thought it was going to be fun. Every guest we had on that bus complained about not only the ride and the smell on both cars, but about the way they were treated by the driver. The driver even threatned my husband to leave us at the wedding venue because we were not packing up quick enough. It was truly horrible. The worst part about the whole thing was we decided to actually call and complain and we are not the type to do that. We were treated rudely and ignored and given no compensation for the fact they ruined a day that only comes once in a life time. We are not irrational people and did not expect full compensation. I believe it would have been nice to have been offered something to make up for the $1000 worth of customer service that we paid for and did not receive. I did not agree on the contract to have run down buses and I did not agree to having an inappropriate driver. Believe me, if I had know this was how this company operated I would have gone elsewhere. Rudeness, smoke and smells do not make for an experience for which anyone would charge $1000.
So PLEASE if you are considering getting a cable car bus for your wedding go elsewhere!!!
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