Kohler Heating and Furnace

11/21/09

Amazing Service, Superbly Priced!

by dkgif at Citysearch

WOW!!! My wife and I just moved into our new rental and as the weather turned cold it became time to turn on the heater...much to our dismay there was a hole in the back of the furnace and hot air was streaming into our garage.

Bill Jr (owner) was out to our place ASAP and provided amazing service. Problem solved within 30 minutes for a superbly fair price! Not only that, but he spent a few minutes to make sure that there were no other leaks and even left me with some advice on how to keep my costs down through the winter.

Truly one of the best, most professional service experiences I have had!

• Pros: Best Service Call Ever

11/19/09

Exellent Service, Extremely Reasonable Price

by maderman at Citysearch

They came almost immediately when I realized my furnace wasn't working on a cold day. When they got here, they diagnosed the problem as just a wire that got disconnected, and fixed it. Here's the shocker: he offered to do it free of charge because it was so minor! He wasn't even going to charge a drive fee or anything. I almost dropped my teeth, and insisted that he take something. I literally had to force him to take my money.

Then he took a quick look around and gave me some tips on how to reduce heating bills.

Most extraordinary service call I've ever had.

• Pros: Fast, Honest, Friendly, Helpful
• Cons: None

11/16/09

Excellent, prompt customer service & very knowledgeable

by Suhani Kamdar at Citysearch

As the weather turned chilly, I realized that my furnace had stopped working. I called several companies on a late Friday night, and Bill at Kohler Heating made time for me on Saturday itself. He gave me a free estimate and explained the problem, and then provided updates on when the part was expected. Since my furnace had been installed several years ago (by someone else), there were unforeseen issues with the system, and much to my surprise, Bill spent additional hours investigating my furnace to make sure it worked properly without billing me for his extra time and effort. He takes great pride in a job well done and checks in after the service to make sure all is well. If everyone I came across when fixing my apartment were this prompt, courteous, professional and experienced, life would be so much better! I highly recommend Kohler heating because of the quality of their work and the attention to customer service. Heating is a crucial element to living comfortably, so finding a quality, reliable provider is such a relief!

• Pros: Very experienced, quality work & great customer service