Geek Squad

Doesn't Recommend

JoseLopes

Joined 3 years ago

Wont be going back.. When I turn to a professional to preform services, I expect them done well.

ESPECIALLY if im going to pay good money!

The Geek Squad not only talked to me as if I was stupid, the work they completed was mediocre at best.

I dont understand how a company like this remains in business.

If youre lacking talent, at least have good customer service!

I was so upset with my recent experience there I cant imagine myself ever returning to have more services rendered.

I saw an ad for a company called Secure Remote Support and when I turned to them for a virus removal, they were compassionate, educated and friendly.

Its good to see that some companies still have the values it takes to operate well.

They will be getting all my future business and I suggest everyone checks them out when in need of computer repairs.

www.SecureRemoteSupport(dot)com is their website. Good luck everyone!

Doesn't Recommend

Jeff Rude

Joined 3 years ago

Unsatisfied Geek Squad Customer. When you take your property to a professional service you expect to receive professional service. This is not the case with Best Buy's Geek Squad. after taking my sons Dell computer to them for some upgrades, I was told that they recommended that we dispose of the Dell and purchase a newer PC. He then started trying to sell me on their computers that they have on sale. I felt like they were just trying to upsell someone who didn't know much about these things. I decided to think on it for a day or two but still wanted them to perform the service I had requested to the Dell. The young man just rolled his eyes and took my PC to the back room. I felt like he really didn't want my business and was offended by his actions. I then left and came back a few days later to retrieve my Dell as scheduled. When I arrived they made me wait another 45 minutes while they "buttoned it up". A bit annoyed with these I started looking at other items in the store and finally was given my PC back. Again they tried to sell me something another machine but I still felt like it was a scham. So I felt more secure about spending my money elsewhere.