Recommends

curleywilliams

Joined 3 years ago

great service. new year's day service‎‎

By william - Jan 17, 2010

New Years Day 2010 - Its morning and the kitchen sink backs up and is dripping all over under the cabinet from a leak in the drain pipes. After calling 2 big-name plumbing companies and getting attitude from smarmy girls of around 20-ish who clearly knew nothing about either plumbing OR customer service, plus having no openings until Monday afternoon I reached for the magnetic postcard/ calendar ad on the refrigerator. While it was a little tricky to make out the name of the company (C-Snake is represented by a "C" and a drawing of a snake, but not spelled out anywhere. I though it was "C-S Plumbing", because the Snake is in an "S" shape and so had a hard time finding the Yelp listing) the phone number and other information was clear and to the point. William, the business owner, answered my call (no sassy teenie-boppers!) . He was courteous, forthcoming with information and an estimate and able to come the same day. His work was fast, tidy and thorough, ...‎ More »

New Years Day 2010 - Its morning and the kitchen sink backs up and is dripping all over under the cabinet from a leak in the drain pipes. After calling 2 big-name plumbing companies and getting attitude from smarmy girls of around 20-ish who clearly knew nothing about either plumbing OR customer service, plus having no openings until Monday afternoon I reached for the magnetic postcard/ calendar ad on the refrigerator. While it was a little tricky to make out the name of the company (C-Snake is represented by a "C" and a drawing of a snake, but not spelled out anywhere. I though it was "C-S Plumbing", because the Snake is in an "S" shape and so had a hard time finding the Yelp listing) the phone number and other information was clear and to the point. William, the business owner, answered my call (no sassy teenie-boppers!) . He was courteous, forthcoming with information and an estimate and able to come the same day. His work was fast, tidy and thorough, and the total was within $10 of his original estimate as he discovered a second leak in the connecting pipe and had to replace it as well. He even brought his own shoe-covers to wear in the house (thank you!). 5 Stars: 1 star for courtesy 1 star for same-day service 1 star for reasonable rates/ reasonably accurate estimate 1 star for great repair work 1 star for being a San Mateo (local) small business William at C-Snake saved the day - we would definitely call again if needed!