Inconvenienced, yet Intrigued. I'm giving this hotel three stars, but would like to stay again without prejudice. I have a feeling that my one stay here may have been an anomaly; we stayed less than a month after the hotel was officially open for business, and I think the staff hadn't gotten their stuff together yet. We stayed with another couple, and it was a total cluster just to get checked in and our stuff up to our rooms. For some odd reason, the front desk wouldn't check my husband and I in without the ID of our friend who booked the room. Once said ID was provided, they gave us a key to a room that was already occupied. When trying to arrange to get checked into another room, we had to YET AGAIN show proof of our friend's ID--even though they had already shuffled off to dinner. If you can believe this, our second room key didn't work in the door it was assigned to! In all, we were finally settled in our room, with all of our stuff, roughly two hours after arriving at the hotel. I had a six-month-old baby with me at the time, so you can imagine how happy we were. All that said, I'm chalking the poor service to lack of training and experience. I'm hoping my next stay won't be my last, as this really appears to be a nice hotel in a great location.
AMAZING SPA & THE BEST SERVICE!.
I was greeted by a wonderful front desk person. She welcomed me by name, gave me tour and made sure I was comfortable.
I had the best facial ever! I have acne and left looking 100 times better. The massage after the facial was amazing as well.
The spa itself is beautiful! Thanks for an amazing experience - I plan to come back more often!
Really great spa. I-Spa is near my office and I am so lucky! The staff is wonderful and everything is very nice and relaxing there. This is probably only the 3rd spa I've been to, but it is the best. Hmm, I should probably make an appointment there now... ;)
great romantic couples treatment. My wife and I had the romance couples ritual as part of our 5th anniversary celebration and she loved it. It was my first time at a spa and I didn?t know what to get, but Ryan was patient and walked me through all the services so I can maximize my experience there. The spa was immaculately well kept and the staff was very kind. I don?t know much about spas, but my wife says it?s one of the best spas she?s ever been to and the massage therapist Valarie and Gardner were amazing. Gardner focused on the knots in my back and I felt incredibly relaxed afterwards. I defiantly recommend it for anyone looking for a new spa to try out in sf. They also validated my valet parking with the hotel which was nice.
awesome pedicures!. I was there about a week ago to get the hot stone reflexology pedicure since I was on my feet all week around the city. I changed into a robe and relaxed against their plush cushions as the Linda got to work on my tired feet and it was amazing. They use the hot stones to massage and use pressure points to relieve stress and they do the regular pedicure thing too with polish. The whole thing cost me $100 but it was 80 min long and defiantly worth every penny. The front desk was very friendly and knowledgeable about all the treatments and I made an appointment for a facial before I left. So I will keep you posted!
Such an Awesome Spa. I came here for a facial, it was amazing. I heard on myspace that they had a special for 80 minute treatments if you printed up a coupon. I got the Thyme peel facial. All of my dead skin cells were gone. All of them. It was so great. I looked like ten years younger. Melinda was my aesthtitician, i have no idea how to spell that, anyways it was great. I got to use the steam room and just be calm, which is great since I am working more than fourty hours every week. Such a good little oasis and super close to everything. YAY I-Spa
Great place to throw a party. My girlfriends and I came by (all 5 of us) for her 30th birthday bash. We all decided to get the Spa and the City for like $200 each and included 50min massage and 50 min facial (my choice) and complimentary mimosas and a cute little gift bag to take home with us. All the girls arrived together and they were really accommodating and Megan, the front desk girl, walked us through the locker area and helped us get settled in. The lounge didn?t have enough room (5 chairs) to accommodate the group but we took the party outside in the patio which was a big plus. We ended up ordering food through room service and had a bast! The esthetician and the massage therapist were all experienced and I was happy to be in their hands. The locker area and the steam room was big enough for all of us and the birthday girl was extremely pleased~ it was all our first time there and I think we?re all planning to come back and take advantage of the specials that they have listed. I defiantly recommend it for parties since we were never rushed to leave or pressured into buying products. It?s a new spa so I guess not many people know about it but it?s worth trying out.
this may be t.m.i. but i HAVE to rave about their brazilians!! their estheticians are very well trained and they make you feel so comfortable and it only took about 30 min but i think the whole thing is booked for like 45min or something. they were VERY clean!! (which is important when they're...working on down there) they also validated my valet parking at the hotel so it was FREE PARKING IN THE CITY!! the last girl i had was ACTUALLY brazilian! haha! i thought it was pretty funny. Lanira was her name. and she is AWESOME go see her...
tip: take some tylenol before coming in to lessen your pain...but you won't need it =)
SO GREAT. BEST SPA EVER.
I spa is one of the best day spas in san Francisco. Its prices are very competitive and they have specials every few months if you look for them which are really good. I know a bunch of people who went to there grand opening and it was awesome.
I had a treatment with Linda, it was the c results manicure and pedicure. It was wonderful and my feet and nails never looked better. It had a scrub and a foot and hand massage included which was a great way to indulge.
I most defiantly will be coming back to ISpa in the future, it was an amazing experience
Best Spa EVER!!!!.
I came here on a fluke one cold and rainy day to get a massage because burke Williams was booked. It was great because it was super close to the Westfield center and a lot nicer than burke Williams, A lot. The rooms here are huge, and the fact that there is not screaming children and shoppers all around really makes me feel a whole lot better and yet it is only one block away from the Westfield center.
I got a massage from Danielle and it was wonderful. The therapist defiantly knew what they were doing. I had a Travelers Tonic which is there signature treatment and it was awesome.
The second time I went I got a scrub and a massage, this time it was gary who gave me my services. Gary must be one of the nicest people on the face of the planet who is also extremely talented with his hands. The scrub was invoigorating and wonderful, it woke me up completely and I left feeling super smooth and really relaxed with the massage right after. It was great.
All in all I spa is the best of the best in my opinion. I think that it has a good vibe since you can get away from the mall and your everyday life and go there to escape.
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