InterContinental San Francisco

06/19/10

Inconvenienced, yet Intrigued

by Mel723 at Citysearch

I'm giving this hotel three stars, but would like to stay again without prejudice. I have a feeling that my one stay here may have been an anomaly; we stayed less than a month after the hotel was officially open for business, and I think the staff hadn't gotten their stuff together yet. We stayed with another couple, and it was a total cluster just to get checked in and our stuff up to our rooms. For some odd reason, the front desk wouldn't check my husband and I in without the ID of our friend who booked the room. Once said ID was provided, they gave us a key to a room that was already occupied. When trying to arrange to get checked into another room, we had to YET AGAIN show proof of our friend's ID--even though they had already shuffled off to dinner. If you can believe this, our second room key didn't work in the door it was assigned to! In all, we were finally settled in our room, with all of our stuff, roughly two hours after arriving at the hotel. I had a six-month-old baby with me at the time, so you can imagine how happy we were. All that said, I'm chalking the poor service to lack of training and experience. I'm hoping my next stay won't be my last, as this really appears to be a nice hotel in a great location.

• Pros: new, clean, location
• Cons: incompetent staff

11/19/09

AMAZING SPA & THE BEST SERVICE!

by Shawn Morgan at Citysearch

I was greeted by a wonderful front desk person. She welcomed me by name, gave me tour and made sure I was comfortable.

I had the best facial ever! I have acne and left looking 100 times better. The massage after the facial was amazing as well.

The spa itself is beautiful! Thanks for an amazing experience - I plan to come back more often!

• Pros: The best facials and massage in the City!
• Cons: Not enough hours in the day!

05/12/09

Really great spa

by holly94123 at Citysearch

I-Spa is near my office and I am so lucky! The staff is wonderful and everything is very nice and relaxing there. This is probably only the 3rd spa I've been to, but it is the best. Hmm, I should probably make an appointment there now... ;)

• Pros: Great staff, great place
• Cons: Inside hotel, but not a big deal

01/11/09

great romantic couples treatment

by NicholasConroy at Citysearch

My wife and I had the romance couples ritual as part of our 5th anniversary celebration and she loved it. It was my first time at a spa and I didn?t know what to get, but Ryan was patient and walked me through all the services so I can maximize my experience there. The spa was immaculately well kept and the staff was very kind. I don?t know much about spas, but my wife says it?s one of the best spas she?s ever been to and the massage therapist Valarie and Gardner were amazing. Gardner focused on the knots in my back and I felt incredibly relaxed afterwards. I defiantly recommend it for anyone looking for a new spa to try out in sf. They also validated my valet parking with the hotel which was nice.

• Pros: romantic, lots of natural sunlight
• Cons: location

01/11/09

awesome pedicures!

by LaurenHoang at Citysearch

I was there about a week ago to get the hot stone reflexology pedicure since I was on my feet all week around the city. I changed into a robe and relaxed against their plush cushions as the Linda got to work on my tired feet and it was amazing. They use the hot stones to massage and use pressure points to relieve stress and they do the regular pedicure thing too with polish. The whole thing cost me $100 but it was 80 min long and defiantly worth every penny. The front desk was very friendly and knowledgeable about all the treatments and I made an appointment for a facial before I left. So I will keep you posted!

• Pros: great pedicures, relaxation lounge, great atmosphere
• Cons: the steam room was under construction.