MATTHEW G.

Joined 5 months ago

Janet lin's office can't be beat! i started with janet when she had just began her practice back in 2000. at that time she hadn't even set up her office yet, and was sharing space at corporate near fisherman's wharf. janet is always extremely helpful and knowledgeable. even as her business has grown over the years, we have always felt that "personal touch" and that we are getting the best possible rates with a reputable and reliable company. for the last few years we have been working directly with anita who has also been just great. anita has been extremely patient and knowledgeable and has always taken time to answer our questions (either by phone or email, whatever we prefer!) about policies, claims, premiums, strategy: anything we have needed as our insurance situation has evolved over time. of course insurance is usually about hedging risk by paying premiums (boo!) while hoping for the best should you ever need to make a claim. recently we (finally! after all these years) needed to make a claim as the furnace died in the home we had just moved into. janet's office couldn't have made it easier, or settled the claim any faster or in a fairer manner. we were able to take care of the claim and replace the furnace (which controls the AC) just in time to beat a heat wave! with small children in the home, we were very much relieved to have our AC running again in a timely manner. so if you are considering working with janet's office, don't hesitate. you won't regret it!

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Hian T.

Joined 1 year ago

Statefarm you are lucky to have Janet!. I switched from Farmers to State Farm because of Janet's kindness and

genuine sincerity towards helping people. Although, I have to pay a wee bit

more to Statefarm , but with Janet looking after my account, it is worth

every penny. For Insurance my #1 criteria is the agent themself, they are

the people who made the company. Statefarm you are lucky to have Janet.

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Tuese

Joined 2 years ago

This is the only agency that had a human touch.. After researching tons of insurance companies and agents for motorcycle insurance and feeling like a number, this is the only agency that had a human touch. I ended up moving my home and auto policies to them as well. Later, when I bought a new bike, it made sense to go with another company for that, but I'm keeping them for everything else. No hard sell, explaining every detail in layman's terms, excellent prices and coverage. Great for future planning and very receptive and helpful with changes in your needs. The first insurance agents I have actually liked. They make it all quite painless.