01/22/08

NIce music and tea, cold waiting room, poor service

by jjmcnicol

I felt very disappointed. We had made a 1:30pm appointment for three people a week in advance, but upon arriving there was only one masseuse on site ? Miyaki. Each of us had to wait 30 minutes or more for our turn. We were told there was a mix-up with the scheduling. Tea or juice offered - no wine; a stick of cinnamon was placed in my tea - a nice touch. Hot tea was necessary to keep off the chill, since the waiting room was cold. Every time someone opened the door to come in from outside, a huge gust of cold air would consume the room. The only food was 4 store bought cookies were sitting in a dish by the window.

In advance I had chosen the 60 minute deep tissue massage but was talked into the Shiatsu. The music was nice and the massage room was the right temperature. During the entire hour I was engaged in conversation, and didn't want to talk. In fact, I had to listen to a sales pitch during the last 20 minutes of the massage which left me feeling cheated. I came away with a headache and my hair full of coconut smelling oil; I don?t like coconut smell. By the time all three of us left the shop it was 4pm and we had been there for three hours for only a one hour massage!

• Pros: Massage room ambience
• Cons: Service, waiting room ambience, price too high for the service

05/29/07

Best Facial Ever!

by rockngal

I heard great things about Zen Day Spa, and now i can say its true! I had a fantastic facial from Vi, she was gentle, calming, gave great massage and when i was all done my face was radiant not red because of the quality of the products used. I bought two of my best friends? gift certificates for facials so they can experience the same. Zen Day Spa pampered me so well; I can?t wait to go back!

• Pros: Massage, Facial, Staff, Ambience, Service
• Cons: NOTHING

05/13/07

Just perfect

by kt611

As luck would have it, this beautful salon just opened up in my neighborhood. I have had a few massages at the top places in the city, but the one hour deep tissue that I had here was the very best. The design of the salon itself is perfectly executed, gorgeous, high ceilings, comfortable chairs for nail treatments and wonderful pieces of art. I was impressed the moment I walked in. Then I was given a glass of sparkling wine, nice touch. It would be a perfect place for a group to have a pampering party. The service was exceptional and the prices are competitive. My masseuse was Miyako who works on Sundays and she was extremely good. The products were all very high end. I am very excited to visit again for nail treatments and massages. Their menu of full servies is an amazing treat for our area. I highly recommend Zen Spa and will be telling my friends about this place.

• Pros: Clean, relaxing, high end service
• Cons: Needs more magazines in the lounge