Wag Hotels

Recommends

brandyslawer

Joined 3 years ago

Pricy, but the employees know their dogs!. It was my dogs first stay at Wag Hotel, and although I was nervous leaving him in a new place, I was reassured almost as soon as I walked in the door. My dog immediately fell in love with, "Max The New Guy." It was quite a sight to see my dog so happy to meet a new person, since he's normally very shy and timid. He said that although he was new to Wag Hotel, he had been working with dogs for a long time, and that my guy was in good hands. That was reassuring as well.

My dog seemed happy and content when I picked him up the other day, and we didn't experience anything the previous posts point out. Maybe the place is improving? This stay went well for me!.

Doesn't Recommend

freddybear

Joined 3 years ago

great if you like parasites. I had to make an unexpected trip out of town. I took my dog to Wag Hotel in SF for boarding. The price was outrageous. I spent more on his hotel than mine. But beyond that, when I picked him up, he seemed a little off. I took him to the vet a couple of days later and he tested positive for giardia. Since I hadn't boarded him anywhere in a year, I have to assume he got it there.

The following weekend I had a pre-planned trip out of town and was planning on boarding him there. I called them and told him about the situation. They said they could probably take him if he was isolated from the other dogs, but he would have to be in their "special needs" program, which was an additional 35 bucks a day.

So you want to pay $35 a day on top of the $85 I'm already paying because of something he got there? I don't think so.

I would not take my dog to Wag if I were you.

Doesn't Recommend

ninersfan2

Joined 4 years ago

I'm never taking my dog here -- ever!. I was happy when I received a gift certificate to try out Wags. I've seen their ads around, and that sign on the building top is certainly hard to miss on the freeway.

What I experienced, compared to what I was expecting though, were polar opposites. The staff at the front desk seemed impersonal and "too corporate" - for a doggie daycare? why so uppity?

Worse yet and the very, very thing that convinced me to never bring my dog there again was the fact that my dog was completely smelly when he got out of the place! The fur around his neck was completely wet too which meant that another dog was probably attacking him the whole day too.

I'm never taking my dog here -- ever!

Doesn't Recommend

landings3

Joined 4 years ago

My dog came home limping!!!!!. I was absolutely disgusted at the state of my dog when I picked him up from daycare. He was sopping wet, smelled of urine and was limping when I saw him.

It was late at night and pretty dark outside, so I didn't notice the wetness at first, but the smell was definitely there. I was tired from my long flight, so I just went home and decided I'll just bathe my dog when I got home. Nevermind he just got a bath before going there.

The limping I noticed when I was about to bathe him. He completely didn't want to be touched on his hind leg.

I am never going here again. I advice all people to stay away from this place too because even as I tried to address the situation with this company, they just said he was fine when he left and acted as if I was making things up.

Well I'm not, and I'm going to let everyone know of what they did too!

Doesn't Recommend

lettyfromtarlac

Joined 4 years ago

Something fishy's going on. I went out of town and had my dog stay at Wags Hotel, as he always does whenever I'm away. This time, he had his own suite as usual, had a daily 20 minute zen massage, had a daily bully stick snack, and so on.

One time, I logged online and I saw him on the camera in his suite, howling!!! I felt bad :(

I logged on again maybe 45 minutes later and he's still howling. I get alarmed.

I called the front desk and no answer. It kept on like that for over 3/4 the day, until I was finally able to get a human being.

Then, the subject was dismissed and that's that and that's all they cared about - or didn't care.

Hmm, since I trusted you enough to take care of my dog while I'm away, I guess this is where my trust went?

See ya! There are many more daycare places in San Francisco and some might actually care.

Doesn't Recommend

DianaRubalcava

Joined 4 years ago

My dog's neck was sopping wet and smelled!!!. This was the first time our family used this daycare. We were highly impressed with their website and all the promises they mentioned and all the other fancy equipment shown on the site.

I was able to view him on his suite's camera and what I saw on the camera, I didn't like.

Mainly, it didn't seem as if my dog was walked at all, as promised. Also, when I took him home, his neck was sopping wet. My guess is that some other dog got rough on him and the people here didn't even care enough to wipe away the slobber.

My dog completely stunk, and he didn't go in there that way. I guess all the fancy equipment doesn't take the place of caring caregivers.

I'm going elsewhere next time.

Recommends

VisHaw283

Joined 4 years ago

Wag Hotels is holding a contest. Do you have an awesome dog? Enter your dog in the Wag Hotels contest by simply uploading a picture!

Just go to the home page of waghotels for more info.

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ksjjj

Joined 6 years ago

My dog did not want to leave!. My little zoey went to Wags and I as a parent was incredibly nervous. My husband had found the place and said it all checked out but I was still sad and nervous to leave my little fluffer muffin. All I know is that when we got back to pick her up she was the happiest dog ever and not in the sense that she wanted to leave wags. She just seemed relaxed, like she was on a super fun relaxing vacation, she had swimming time in their pool, a peanut butter filled kong toy and many playgroup sessions oh and a bath right before we came. Everyone was accomodating, friendly and incredibly professional. It is definitely worth the money, which I thought was pricey... We will be back again soon, thank you Wags for everything!

Recommends

voidedsole

Joined 5 years ago

My dog told me that she loved her stay at Wag!. I had a stressful time finding a spot for my boxer named Lola...I had called several places the week before the 4th of July trying with no success, I was number 63 on the waiting list at one place and 44 at another. I called Wag and they booked us a suite with no problem. Greeted with very nice people in the front...who all had walkie talkies on so they could communicate to each other easily. Lola was taken to her room which I saw and totally approved and I was able to take my vacation and so was Lola. Low and behold, on returning from vacation....(my dog does not do well with others-she is over excited) I walked in and told the peeps I was there to pick up Lola they pointed to what they call the fish bowl-(a large viewing area where the dogs get supervised play time...with a person who as soon as <the business> hits the ground was there to keep the area clean, very impressed) and there was my dog totally calm and playing with other dogs, 1st time ever! I will from now on when my budget affords it (kinda pricey) take Lola to Wag. It was great and my dog was well rested and did not want to leave.

Doesn't Recommend

JonathanH

Joined 5 years ago

Shame on Wags. I have a 9 year old male collie mix who has arthritis in one front leg. I left him at Wags this past weekend (3/15/08-3/17/08) with horrifying results. After our regular Saturday morning routine - walk in GG Park, did his business, had breakfast - I dropped him off at Wags. When we walked in, my dog wouldn't move off the matt at the front door. They have a plastic-like coating over the concrete floors that dogs don't seem to like. Even the guy at the desk told me it was for the convenience of cleaning up, but that dogs don't like it. Weird. I told the guy at the front desk several times that I would be out of town, and gave him my cell phone number in case of emergencies. I also left my cell phone number for the groomer, so she could call me and discuss my dog's hair cut. I then left him there and went to the airport. When I landed at SFO Monday evening there was a message from my wife (who does not live in SF) stating that Wags had called her to let ME know that the groomer couldn't cut my dog's hair because he couldn't stand up! I rushed to WAGS to find out what was going on. I found out that Sunday morning, one day after putting my dog in their care, he could not get up on his own power. The "handlers" had to do a two-man carry and lift him up by using a towel under his belly. So, they leave me a message AT HOME, even though I told them several times that I would be out of town. They did nothing else. It wasn't until the groomer set off a red flag by declining to groom my dog, noting that the dog could not stand up; she said there was something wrong with this dog. In the 2 days that my dog was at Wags unable to stand up on his own, the staff did nothing to help him. They didn't contact me or my "emergency person", nor did they seek medical attention for him. They allowed him to fester there until I came back from my trip 2 days later. He is now at the pet hospital, very miserable. And, I?m racking up thousands in vet bills. Shame on them!