Wag Hotels

03/18/2008 Posted by JonathanH

I have a 9 year old male collie mix who has arthritis in one front leg. I left him at Wags this past weekend (3/15/08-3/17/08) with horrifying results. After our regular Saturday morning routine - walk in GG Park, did his business, had breakfast - I dropped him off at Wags. When we walked in, my dog wouldn't move off the matt at the front door. They have a plastic-like coating over the concrete floors that dogs don't seem to like. Even the guy at the desk told me it was for the convenience of cleaning up, but that dogs don't like it. Weird. I told the guy at the front desk several times that I would be out of town, and gave him my cell phone number in case of emergencies. I also left my cell phone number for the groomer, so she could call me and discuss my dog's hair cut. I then left him there and went to the airport. When I landed at SFO Monday evening there was a message from my wife (who does not live in SF) stating that Wags had called her to let ME know that the groomer couldn't cut my dog's hair because he couldn't stand up! I rushed to WAGS to find out what was going on. I found out that Sunday morning, one day after putting my dog in their care, he could not get up on his own power. The "handlers" had to do a two-man carry and lift him up by using a towel under his belly. So, they leave me a message AT HOME, even though I told them several times that I would be out of town. They did nothing else. It wasn't until the groomer set off a red flag by declining to groom my dog, noting that the dog could not stand up; she said there was something wrong with this dog. In the 2 days that my dog was at Wags unable to stand up on his own, the staff did nothing to help him. They didn't contact me or my "emergency person", nor did they seek medical attention for him. They allowed him to fester there until I came back from my trip 2 days later. He is now at the pet hospital, very miserable. And, I’m racking up thousands in vet bills. Shame on them!

Pros: Convenient

Cons: Uncaring, poorly trained staff

02/29/2008 Posted by fluffypuppybun

I was so excited that a Wag hotel has opened in SF and can't wait to check it out! I went online and it looks so nice and luxurious. I took a tour the other day finally, feeling all excited when I walked in through their door. A nice staff took us on a tour and upon seeing the sleeping spaces, I was utterly disappointed. The rooms no matter big or small all looks like shelter crates only this is plastic window instead of metal rails. I think SPCA has nicer and bigger space for the dogs there! The dogs in there are yelping as we walk by all screaming to get out of there! I swear I will not take my dogs there to be in those miserable crates! Their pool is small and looks like it's seldom used. I wonder if I pay the extra $30 for my dog to swim, will they even do it! I wouldn't know, right? And, the play groups are held in an area that's indoor and not too big, looks real boring to me! They didn't take me to the rooftop which I heard is grassy. Well, in my opinion, this is not a hotel to me, it's more like a shelter. So please people, do not bring your babies there and waste your money if you want the best for your dogs. Also, the dry food is commercial like IAMS and some other one I forgot but I wasn't impressed. I am soooo disappointed and I do not recommend them! My babies were in a pet hotel in LA and price is the same but they get a very nice room with sofa and bed and tv, much cozier. The suite here has a tv, but it's not warm, there is no dog sofa or comfy bed, there is a doggie bed but don't look too good. Well, take a tour for yourselve and you'll know what i'm talking about.

Pros: Clean

Cons: Cold, hard, boring