Wag Hotels

Pricy, but the employees know their dogs!

by brandyslawer at Citysearch

It was my dogs first stay at Wag Hotel, and although I was nervous leaving him in a new place, I was reassured almost as soon as I walked in the door. My dog immediately fell in love with, "Max The New Guy." It was quite a sight to see my dog so happy to meet a new person, since he's normally very shy and timid. He said that although he was new to Wag Hotel, he had been working with dogs for a long time, and that my guy was in good hands. That was reassuring as well.

My dog seemed happy and content when I picked him up the other day, and we didn't experience anything the previous posts point out. Maybe the place is improving? This stay went well for me!.

great if you like parasites

by freddybear at Citysearch

I had to make an unexpected trip out of town. I took my dog to Wag Hotel in SF for boarding. The price was outrageous. I spent more on his hotel than mine. But beyond that, when I picked him up, he seemed a little off. I took him to the vet a couple of days later and he tested positive for giardia. Since I hadn't boarded him anywhere in a year, I have to assume he got it there.

The following weekend I had a pre-planned trip out of town and was planning on boarding him there. I called them and told him about the situation. They said they could probably take him if he was isolated from the other dogs, but he would have to be in their "special needs" program, which was an additional 35 bucks a day.

So you want to pay $35 a day on top of the $85 I'm already paying because of something he got there? I don't think so.

I would not take my dog to Wag if I were you.

• Pros: nice facility
• Cons: outrageous price

I'm never taking my dog here -- ever!

by ninersfan2 at Citysearch

I was happy when I received a gift certificate to try out Wags. I've seen their ads around, and that sign on the building top is certainly hard to miss on the freeway.

What I experienced, compared to what I was expecting though, were polar opposites. The staff at the front desk seemed impersonal and "too corporate" - for a doggie daycare? why so uppity?

Worse yet and the very, very thing that convinced me to never bring my dog there again was the fact that my dog was completely smelly when he got out of the place! The fur around his neck was completely wet too which meant that another dog was probably attacking him the whole day too.

I'm never taking my dog here -- ever!

My dog came home limping!!!!!

by landings3 at Citysearch

I was absolutely disgusted at the state of my dog when I picked him up from daycare. He was sopping wet, smelled of urine and was limping when I saw him.

It was late at night and pretty dark outside, so I didn't notice the wetness at first, but the smell was definitely there. I was tired from my long flight, so I just went home and decided I'll just bathe my dog when I got home. Nevermind he just got a bath before going there.

The limping I noticed when I was about to bathe him. He completely didn't want to be touched on his hind leg.

I am never going here again. I advice all people to stay away from this place too because even as I tried to address the situation with this company, they just said he was fine when he left and acted as if I was making things up.

Well I'm not, and I'm going to let everyone know of what they did too!

• Pros: none whatsoever
• Cons: management doesn't care about their service

Something fishy's going on

by lettyfromtarlac at Citysearch

I went out of town and had my dog stay at Wags Hotel, as he always does whenever I'm away. This time, he had his own suite as usual, had a daily 20 minute zen massage, had a daily bully stick snack, and so on.

One time, I logged online and I saw him on the camera in his suite, howling!!! I felt bad :(

I logged on again maybe 45 minutes later and he's still howling. I get alarmed.

I called the front desk and no answer. It kept on like that for over 3/4 the day, until I was finally able to get a human being.

Then, the subject was dismissed and that's that and that's all they cared about - or didn't care.

Hmm, since I trusted you enough to take care of my dog while I'm away, I guess this is where my trust went?

See ya! There are many more daycare places in San Francisco and some might actually care.