American Laser Centers

10/31/09

real sweet, until they have your money

by dateaching at Citysearch

I went here and signed a contract for $300.00 worth of treatment. Fair enough except I was rushed through the process...after I gave the lady my credit card I had second thoughts and told them to cancel the transaction. I wanted my money back.

But I had signed a contract...and I had given my credit card...

Technically they did nothing wrong, but now I can't get my money back because I signed a contract.

• Pros: pretty pictures
• Cons: cheats, misrepresents selves, scam

09/02/09

UNPROFESSIONAL

by Esmy at Citysearch

Jen, the manager, offers freebies before signing contract. Once contract was signed she did not remember what she offered and denied it was ever offered. She said before signing the contract if I wasn't happy with what I have we can always change it. Well that was a bunch of BS--she didn't even try to work with me. I live 45 minutes away and drove to AL FOUR times and was sent home for one reason or another. They also kept rescheduling my appts. and I ended up losing in the end. I paid $1,000 for Velashape and Microdermabrasion procedures, but after so many scheduling conflicts on their part, they didn't keep track and they said I was done with my contract. Jen then had the nerve to blame Isabella for all the scehduling conflicts and said to me not to be surprised if Isabella was fired because their were so many complaints about her. I did not care what their problems were in the office and it was very unprofessional of Jen to say that to a customer when in the end it was Jen's fault. She says whatever it takes for you to sign the contract, but then doesn't care about customers.

• Pros: NONE
• Cons: Jen (Manager)

02/11/09

I LOVE THIS CLINIC!!

by blueeyes11 at Citysearch

I WAS SHOPPING AROUND FOR HAIR REMOVAL PLACES AND MY FRIEND REFERED ME TO HER CLINIC IN SAN MATEO, EVERYONE WAS SO NICE! THE PRICE WAS A LITTLE OVER MY BUDGET BUT WELL WORTH IT! THEY HAVE A TWO YEAR GUARANTEE THAT PUTS ME TO EASE. I LOVE MY NURSE INGA, SHE IS WONDERFULL. AND VERY ATTENTIVE AND THOUROUGH. OVERALL IT'S A GREAT CLINIC AND I'M ALMOST HAIR FREE!!! THANKS!

• Pros: EVERYONES NICE, GREAT RESULTS
• Cons: ELEVATORS SLOW!