Doesn't Recommend

KellyDi

Joined 3 years ago

Management Ruins The Experience. They have had at least one good esthetician working here to my knowledge, but their management is snide and disappointingly unprofessional.

I originally purchased a deal through groupon to try this place out; I normally do this if a place is new to me. When I was there, the manager spent a good amount of time complaining to me about how groupon had strong-armed them. He went on about how they had wanted to do the promotion in the winter or spring, but groupon pushed it back to the summer and at that point Venus Bodywork was committed and couldn't back out. This, he said, was causing them trouble because their discounted groupon clients were conflicting with their regular clients as business picked up in the summer. I literally felt guilty for having booked an appointment with a groupon voucher. The facial I had was thorough, but it was hard to feel like I was in a place of respite given the circumstances.

Against my better judgement with respect to management, I booked a package for another treatment, because I thought the esthetician, at least, was good to work with. After the 1st session, the esthetician I had worked with disappeared. I called to make an appointment and was told she was no longer in the state of California. No courtesy call in advance, nothing. The management acted like they had no obligation to their customers to update them on such goings on. I requested a refund for the remainder of my package and they REFUSED to give me a full refund. I would have disputed the credit card charge with American Express, but at the point this happened the deadline to do so had passed.

In general, I think Venus Bodywork would be a good experience if it weren't for the callous attitude of the management and their inability to accept responsibility for negligent behavior. There are plenty of reasonably priced spas in San Francisco; try taking your money elsewhere.

Recommends

toddjames

Joined 3 years ago

Excellent Body and Facial Treatments. Venus Bodywork is great. The owner Miria is a wonder to work with, kind and caring as are the other therapists. They have many European machines and Brazilian body treatments, the combintion is an anti aging package worth checking out. Prices are affordable.