Actually, this store isn't as bad as the Stonestown location.
Actually, this store isn't as bad as the Stonestown location. That place is almost always full of people and the Geniuses too busy to think at all to be of any help.
I came into this store and I couldn't get the help I wanted from most of the geniuses either. All a sudden, this kind black dude genius asks me if I needed any help, and he fixed my iphone in 2 seconds.
My faith is restored in this store's ability to hire a very good and smart person, at least.
go to burlingame instead..
next to the one in Stonestown, this one also consistently disappoints with bad customer service from their genius bar.
go to burlingame instead.
Great Shopping Experience.
The place was packed with shoppers. So when I grabbed my wireless keyboard andmouse and got ready to stand in line, a store attendant pulls me to the side and processes the payment with a small credit card reader. He then grabs a bag, puts the stuff in it. And suggests that he send me the receipt by email which I found very convenient because this was a business purchase.
When I left the store, I realized that the attendant never asked for my email. But one day later, I open my gmail, and what do I see? The receipt!
Question: Where did they get the email from?
Answer: They linked my credit card with a previous purchase that I had made on the online store.
That's pretty smart. So for this flawless checkout experience I give them a five!
Avoid these creeps at all costs. "Wow, am I ever an idiot!" Say this to yourself several times before your first visit to San Francisco's Union Square Apple store because I guarantee that's how you'll feel by the time you leave. The Apple Store suffers from the same problem facing every other culty geeky business: employees that have no clue as to how to interact normally with normal people (i.e., those who have the temerity to ask what the geek-ouisie deem obvious to anyone worthy of talking to them). I mean, ask a perfectly reasonable question, and they'll look at you like you're something unpleasant they stepped in on the sidewalk. My advice, steer clear of the Apple store and avoid these creeps at all costs. If you've been using a PC forever, but have been warming up to Mac after watching all those cute commercials, don't kid yourself. Macs look really cool, but all the hype about how user friendly and intuitive they are is just plain nonsense. If you don't already use a Mac, you have to start from scratch and learn everything all over again. If you have to have a Mac, do yourself a favor and order it online. Oh, and all these fawning reviews you see about the Apple store? The employees wrote them.
Horrible customer service. I had a terrible purchasing experience at this store. I would not recommend to anyone that they rely on the "expertise" of the store staff as I was told that the software that I purchased would work on my computer and, when I discovered that it did not, was told that software cannot be returned once it has been opened (even though I had called within a half hour of purchasing it). Not being an extremely tech savvie person, I felt as if I was completely duped, and I tried asking the right questions and everything! While I love the Apple brand, I really hated my store experience here.
The premiere store in San Francisco to buy anything Apple..
Sleek and stylized after its hi-tech wares, this emporium offers more than what's on display. An army of T-shirt clad technophiles are ever-present to answer questions, but unobtrusive as you fiddle with an impresive collection of polished gadgetry. Only the sharpest cutting edge technology here, Apple and otherwise. The store carries the full range of its namesake products and accessories in addition to a substantial array of printers, scanners, digital cameras and camcorders, and Palm items.
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