$1 MARGARITAS!!!!!!!!. Wednesday is my new favorite day! Why you ask? Because Wednesday = $1 margaritas at Tortilla Heights! That's right $1! If you still need more of a reason to head over to this delicious mexican restaurant, how about their tacos! They serve them Nick's style, which means packed with your favorite meat, pico, and guacamole. So good! I'm drooling just thinking about it! You know where to find me every Wednesday from now on!
The general manager came to our table and commented that one of my friends had “nice cleavage.”
I approached him and told him that I thought he owed my friend an apology.
When he would not apologize, I asked him for his name and he told me “Tony.”
I asked him for his last name, and he refused to give it to me. He asked me “Who are you? Who do you work for?”
I replied that it was not important and I wanted his last name and his boss' phone number. He told me, “I am the owner.” I was fairly certain he was not the owner, and I asked a server for the owner's name and number. She told me that she couldn't give that to me. As her general manager was looming over her, I can understand why.
He finally apologized to my friend and immediately after he told her that I was an '@$$hole' and that I was not allowed in his restaurant anymore. Apology not accepted.
We remained on the corner for another couple of minutes. Tony situated himself in the window staring at our party in what I could only assume was an attempt to intimidate me. When we were ready to go, the five of us walked down Bush St. to our car, which was parked in front of the Wells Fargo ATM. We piled in, and I looked to my right to see that Tony had emerged from the restaurant. He walked by our car yelling and pointing at me. As I had my window up, I could not hear what he was saying, but I knew at this point that he was definitely trying to intimidate me. I opened my door and yelled back at him before he made a right and disappeared into the Wells Fargo parking lot.
This was easily the worst experience I have ever had with any management ANYWHERE.
If Tony had just admitted that he made a mistake and apologized, everything would have been OK.
Tortilla Heights does not deserve your business as long as their management acts in this inappropriate, offensive, and professional manner.
This place was great! My husband and I had never been to San Fran before, and a friend of mine recommended we check out Tortilla Heights. I'm glad we went...it was more fun that the fancy place we went to the night before! We must have gotten there just before the rush, as we go a table right a way, but the place filled up in no time. The food was amazing; best chips ever. The margaritas were great. The service was friendly and fast. Even the manager came over to say hi, and chatted with us for a good while!
Great overall experience and I've recommended it to all my friends in Boston heading to SF for vacation!
Best Tacos in the city. These tacos are the best i have ever tried. Try there Happy hour as well, great drinks! Atmosphere is also second to none.
Best Mexican in SF. This place is unbelievable! It's a great spot if you're looking for a fun dining experience....great for groups, out of towners, or dinner with a friend. Get there early, and it's an excellent spot to take the kids. The food is incredible, best guacamole in town. And the margaritas are out of this world, fresh squeezed lime juice...no mixers. They're insane, and I don't even love margaritas so this is saying a lot. Not to miss: queso dip, skirts enfuego salad, tacos "nicks way", asada mixto. Wow! You will not be disappointed, and will more then likely find yourself back sooner then you think.
Damn Good Mexican Food and a lot of fun!. if your looking for good times with some solid food and delicious margaritas then this is your place. I've been here several times and it never dissapoints. Whether I'm eating alone at the bar, or celebrating something or the other with a large group I always have a blast. Sure it's a little loud, but then again it's a festive Mexican Cantina. The tacos are the best. Be sure to order them Nick's way. I was there the other night and a huge bday party was going on. It looked like the staff went above and beyond so if your looking to celebrate with a big group, I'd go here.
Each experience at Tortilla Heights makes me wonder why I keep going back. Service is generally sub-par, sometimes dipping to intolerable and the food is mediocre at best, with the exception of the queso (but then, it's pretty hard to mess up melted cheese, if you ask me). Having been in the restaurant business I'm generally the one that's quick to defend a slammed waitress or a mistake by the kitchen, but Tortilla Heights leaves me at a loss for words. Not to mention that the food is not nearly good enough for how pricey it is. I placed a to-go order recently - Queso, Soup and a KIDS burrito. I was wrong to think that my order would be "quick". Or cheap. My kids burrito (beans and cheese) was $7. I waited for more than 10 minutes after I arrived - and I had called in my order. I was never offered so much as a glass of water while I waited. Unacceptable. I keep going back with hopes that the service will improve or that maybe I was just in a crummy mood on my last visit.
Bad food, expensive, horrible service and management.
New menu and prices, along with bad service have made this place the worst mexican resturant in SF.
In the past, the place was not bad, actually one of my favorite places to eat in this area. Unfortunately the menu changed, I believe they got a new chef, and the prices increased. I ate there recently and had a horrible experience.
First, disappointed that the menu changed - smaller menu with less variety. No a la carte, and as noted, the prices increased. The chips are different than before, not fresh, tasted like they were bag chips.
Second, rude and poor service. When we asked about the changes the waitress walked away mid-sentence.
Third, $32 for a pitcher of house margaritas that tasted like it was made with bandelero. They more than doubled the price of drinking and didn't mention it to us. It certainly felt like we were being ripped off when we got the bill. We spoke with the manager and that guy was rude as well.
Summary: Not recommended, I will not be returning. There are many other mediocre Mexican restaurants around that have better food, service, and that actually care about their customer's experience.
Lively cantina brings Tex-Mex fare to Lower Pac Heights..
Fashioned to look like an outdoor patio, this casual space boasts stone floors, starburst lanterns and a wall resembling the facade of a lavish Mexican hacienda. Starting in the evening, a sizeable bar crowd gathers for margaritas and tequila shots (more than 50 are available), while others opt to enjoy Southwest staples like fish tacos, blue corn enchiladas and carne asada in the dining room. Come 10pm, a taqueria menu with burritos, nachos and quesadillas takes over.
Service okay, but food was nothing spectacular.
Some friends have mentioned this place before so we decided to give it a try. The food wasn't anything to rave about. The queso dip and the margaritas are good, but thats about it. I had the grilled fish veracruz - not so good; the steak tapiqueno was decent, but the enchiladas that were served with it tasted like it had canned cheese on it.
We hear the blue corn enchiladas are good - so I guess that's what we'll order if we ever decide to go back to this restaurant. But most likely, we won't be returning...
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