07/07/09

Best Spa in SF

by druidlore

I have been a client of Shayla's for a few years. She is patient, kind and utmost professional. I have to say to those who whine about their cancellation policy - grow up! Who do you think you are that you can waste people's time, and then complain about it?!! Had to get that off my chest. That being said, Shayla has always given me great sessions, and the other people who work there are all about the caring. This is not a pretentious place, just local women doing a great job, and for many years now. In fact, Shayla opened the first colonic place in SF! She's still the best! My body and my life have changed since I have been seeing her. Thanks Shayla and all the great women at Abundant Health!

• Pros: Real, caring professionals
• Cons: parking in Marina can be tricky on weekends

12/14/08

Worst Spa in the Marina!!

by yvonne_jansky

I am extremely disappointed.

I was excited and made an appointment on Thursday for Saturday (today) at 11:00am. I ALWAYS keep my appointments. I awoke this morning very sick with the flu. I called, even though they do not open until 11:00am, and I left a very apologetic message.

I have never signed a contract, never been told over the phone about a cancellation policy and it is is not on the card I have for the special!

The man that called me had a condescending voice..anyway...he tells me , well we will have to charge your card anyway! No way in hell am I paying $224.00 for services I have never gotten!! He told me to come in that the treatment would help my flu. Yes, I will go out in the 42 degree weather sick. It is taking my last bit of strength to write this!!

I called my bank and they agreed with me and will block the payment! I am a regular at Spa Radiance and I am going to urge Angelina to get a colonics professional there. That is the very best Spa in the Marina.

Don't go HERE, they don't care about anything but the almighty dollar. I understand if someone is a repeat flake..then charge them! I am not a FLAKE!!!

Mark my word, if my credit card is even attempted to be charged I am going major public with this. I am a native of the Marina and know very influential people, especially in this neighborhood. I have already spoken to my friends and they have all agreed and will not go here. I will go to Michael Finney on Channel 7 and expose them!

In these economic times I don't think they need the publicity!!! But they will get it if need be!

UPDATE 12/14: THEY WENT AND CHARGED MY CARD $224 TWICE AND AN ADDITIONAL $112..THAT TOTALS $560.00 AND THE ORIGINAL CHARGE WAS ONLY $224 FOR SERVICES I NEVER RECEIVED!!!

FOR WHAT I DON'T KNOW! THE BANK IS REVERSING THIS AND WILL DISPUTE WITH THEM. THEY ARE RIP-OFFS AND SCAMMERS BEWARE!! DO NOT GO HERE!!!

• Cons: They are a rip off and scammers. They charge you and don't tell you about a cancellation policy!!

07/31/08

Poor Customer Service

by skeros

Don't forget their 48 hour cancellation policy! Unfortunately I did, for my second appointment, which was many months after my first appointment. They won't let it slide with a warning, you will simply pay for it, even if you give them 24 hours notice (the norm for the spa industry). Their unsympathetic attitude was a real turn off and I will not recommend them to my clients, family or friends. If you go and this happens to you then I hope they will have changed their "no excuses" policy by then to be more forgiving for their clients.

• Pros: skilled therapists
• Cons: draconian 48-hour cancellation policy