Soleus Massage

08/11/06

awesome massage and a great person

by gham at Citysearch

I don't understand all the negative reviews. I have been a client since Diane started her business. She is attentive, and thourough with her massage. She is more than reasonably priced and has been the best mt i have worked with.

She is currently out of town due family issues. I highly recommend her!

• Pros: good location and a great experience
• Cons: none that i know of

08/06/06

Stood me up. Left me hanging. Ruined my day.

by renucci at Citysearch

I made an appointment with Diane for Saturday at 2 PM. I called her number on Saturday morning to confirm, but was dropped into voicemail and left her a message. I went to her location, and was expecting her to greet me outside the entrance as she promised, since there's no buzzer -- you need a key to get in. She wasn't there, so I called her again to confirm the address, but again, got her voicemail and left her a message. I re-checked the address using my phone's internet connection, and I was indeed at the right place. 40 minutes and two voicemails later, no call back, no Diane, no massage. Now, over a day later, still no call from her to explain herself.

After returning home, I did an internet search on Soleus Massage and found this set of revealing reviews on Citysearch. Before my review, Diane had 9 very positive reviews, and 2 reviewers complaining about having been stood up like me. I can only conclude that Diane is a very talented masseuse, who, most unfortunately, can also be very irresponsible. These cannot all be misunderstandings; the previous reviewer was right: it's a pattern. Moreover, she has demonstrated acute immaturity, as evidenced by her stubborn denial of any accountability in her rebuttals of the two negative reviews. One such head-in-the-sand rebuttal is likely to follow this review shortly. Note to Diane: you *really* do have a problem meeting your commitments, and your business will continue to suffer until you deal with it!

Moral of story: buyer beware, she may well stand you up; but if she doesn't, you're apparently in for a good massage. I, for one, will be seeking other massage providers.

• Pros: She's a pro at having you wait endlessly.
• Cons: She conned me -- period!

05/20/06

Great Massage at a Great Price

by bettifinch at Citysearch

I have been seeing Diane for over a year now and I have found her both very professional and talented. I highly reccomend when you need some deep tissue work at a price you can afford.

• Pros: service, price, quality
• Cons: none

05/09/06

stood me up too!

by soleilsinclair at Citysearch

Highly unproffesional. She called my home # day of my appointment to ask me to call to re-confirm my, already established, appointment, she didn't call my cel which I had given her in case of problem on day of appointment, didn't even leave a note on her door. I'm left standing at her door wondering where she is. Called her # got cel phone. Stupid of me to have ignored the review of the other client she left standing at her door. I would say this makes it a pattern. I live in Oakland, I'm an older woman with back pain, sure spoiled my day.

• Pros: ?
• Cons: unproffessional, poor communication , inconsiderate

04/19/06

Blew off my appointment

by ushipb00 at Citysearch

Called left a message. called back 24 hrs later. Made appointment for 1 pm. Waited at office outside door untill 1:30pm. Called left 2 messages outside on cell phone. Still no call back. Very unproffesional, at least call and explain the situation if going to be late or no show.

• Pros: Clean room
• Cons: Small Massage office, Unproffesional, No call to explain