08/15/08

Poor quality and even worse customer service ? APPALLING

by ryan112ryan

Below I outline my many gripes with the tour, but I think the most appalling thing was that when I approached the owner and manager about my dissatisfaction, he said he would investigate and get back to me in 24 hours. After no response for over a week I contacted them again. It was at that point the he begrudgingly refunded only a partial refund! It has been two weeks since then and still have not received a credit.

I have done many tours in many countries and I have even done segway tours, in fact I went on one with a competitor a week prior and loved it. I feel that the level of knowledge and customer service was simply not there.

Here is what you need to know about this tour

-Segways are really cool

-You should take a Segway tour, just not this one

-Mittens / gloves, jacket and a camera are a good idea

-If you are at the back of the line, you will get honked at by cars?allot

-if your in the back you will get cursed at by people in cars?.allot

-at the end, the guide will have everyone circle up and flat out say ?a 15%-20% tip is expected?

-the management will deny that they say ?expect? and that they don?t press the tips

-they engineer it so you feel / look like a total shmuck if you don?t tip

-the training session is poorly done and other companies do it better and make you feel more comfortable

• Pros: segways are allot of fun
• Cons: this tour and its customer service are awful

08/07/07

Excellent experience

by lkcoops

A great way to spend an afternoon in S.F. The Segway is a total blast and the bit of SF history is interesting. SF Segway Tours is a top notch organization. They really take care of you and make sure you have a great time. This is fun for all ages. I plan to take this tour again.

• Pros: Sun, History, Fun
• Cons: Parking

09/28/06

Stay clear.

by eyewitness

Didn't actually do the tour! Booked it and turned up to be told that I was on a wait list. It effectively wasted my time. When trying to re-booked I was verbally attacked by a very rude individual who was not prepared to offer any discount - this is despite most tourist magazines offering $5!! The Eyewitness word is stay clear and spend your hard earned else where.

• Pros: None
• Cons: Very poor.