Don't care about customers!. I am VERY disappointed in the service that was provided by this establishment. Of the 15 years that I've been in San Francisco, this is probably the worst dining experience I've had. The manager of the place seems to neither care that his customers are happy nor that people come back. We were there on Friday night when they had a private event until 7:30. When we asked whether they were still seating for dinner, the manager claims that they were closed for a private event but if we were to wait at the bar for about 10 minutes we will be seated. Due to the commotion of the place, we asked again to confirm that indeed he could seat us. Half an hour later and a couple of drinks, we were still waiting to be seated for dinner. After we inquired again, we were told that "absolutely not" he can't seat us for dinner. After telling him that he had told us that he could seat us 30 minutes, the manager got incredibly nasty, claiming that we were wrong and that he never said he could seat us for dinner but that he said he could "seat us at the bar", though we couldn't order food from the bar either. After explaining that we have now waited 30 minutes and spent money on drinks, he told us that on principle he would not at least buy our drinks even though his cost for the drinks were less than $5 because it was the principle. I'm not sure what his principles were, but I guess it's to not have any customers. If you want to have a nice night and to deal with pleasant people, I would suggest Hyde Street Seafood or a ton of other nice friendly places in this city. This place is NOT a frienly place to be. They don't care about their customers. Go somewhere that cares whether you will have a good experience. Not here!
Great experience!. I'm originally from the midwest, and I like to take my family here when they're in town because they can only handle so much "california cuisine" (my dad needs his red meat!). They have great fish & chips and the shepherd's pie is fantastic. Good selection of oysters and the live music is a nice touch. Really cool building. Our server was never there when we needed her and wouldn't go away when we didn't need her though! The food and atmostphere are wonderful though.
Super place for a wonderful dinner experience!.
My husband and I found this delightful restaurant/bar while on a walk down Polk Street. When we first walked past, we snuck a peek inside and thought it was interesting. On our way back through, we decided to stop in for a drink.
The bartender was friendly, atmosphere was great. The drinks were excellent, too. We decided to check the menu and after seeing all the offerings, stayed for dinner. The Hunter's Pie and the Beer batter haddock were excellent. Loved the dark breads, and service was excellent. No complaints here, and I've dined in many very nice restaurants.
Loved the piano music, the interior design was super. The stained glass windows that were brought over from Ireland are beautiful. The wait staff was attentive, helpful, and very friendly.
If you get a chance, stop in and enjoy a terrific dining experience. I definitely would go back again...and try another offering from the menu.
GREAT FOOD, beautiful place, excellent service.
What a beautiful place! Great food!
The food is incredible. We had the duck confit lunch special and almost wanted to tell them they're not charging enough!
My friend and I meet for lunch on a monthly basis and have been dining around the city (thanks to Citysearch!) but we've decided that this will be our regular meeting place.
Our waiter was spectacular...very, very nice and excellent service.
Easy to get to with parking across the street at Bush/Polk garage.
There is nothing not to like about this place!
Can't wait to take my husband there next week!
Fantastic restaurant - wonderful atmosphere, amazing food. This is a favorite - the kind of place where you want the staff to know your name. We love dropping by just for a beer/glass of wine and an appetizer at the bar or for a nice dinner out. It is a perfect mix between classy elegance and comfortably down to earth. The restaurant is gorgeous - the owners put so much effort into renovating it with the stained glass windows throughout and we respect they are committed to revitalizing that area of Polk. The cook is amazing and the food reflects his passion. The live piano music is a perfect touch. Always cabs available or there is a parking garage across the street.
Fun atmosphere, beautiful decorum, bad food. I had a few appetizers here at the bar. Bad service, I had to return a beer that tasted very strange. The food tasted from ok to very bad. Too bad, the band was great.
Really great place for a delicious meal and fun ambiance. I have been there twice in the last 2 weeks and both times the experience was fabulous. I was there as well for NYE and the prix fixe was a great deal and the food excellent! I have to say our waiter, same guy both times (from Croatia) knows his stuff, recommended really good wines and dinner choices both times...The rest of the staff was super friendly, courteous and very professional.
Wonderful ambiance, I wish the food was cheaper. This place is truly an experience - walk in and you feel as though you've entered a 19th century European mansion. High ceilings, stained glass, fire place... service is unmatched, everyone in here is having a good time. My friend and I thought the dining room looking interested so tried it out - the food was good but a little too fancy for this type of place, and probably needs a bit of refreshing on the menu. I simply love this bar, but probably won't go back to the restaurant.
Awful. went in there over the weekend, there was no one in there, ordered some food which was unedible and very expensive and been cooked by a non trained chef by the sounds of it. they had ran out of a bunch of beers. Awful place, could be so much better, avoid at all costs.
Well its not on the menu, but if you are a seafood lover there is plenty to choose from. I had fresh oysters and I mean fresh! Delicious! Also excellent was the scallop ceviche and the crab salad. Though its not a steak house their steak was one of the best I've had and only $28.00 with trimmings.
The place itself is beautiful, so much to describe you'll have to see to appreciate.
Definately two tumbs up!