Bliss World Spa

05/20/09

disappointing

by quietmouse33 at Citysearch

I was very disappointed in Bliss World at the W Hotel. I have been to several spas in SF and really enjoy the experience. I enjoy soaking the tubs, steaming in the steam rooms, hanging out in the common areas, and mostly I enjoy feeling relaxed and luxurious. Unfortunately Bliss World offered none of these things. There is no hot tub, no steam sauna, no dry sauna, and definitely no relaxation or luxury. The locker area is tiny. There is virtually no vanity area. The common area is cramped and bare bones. The entire place with the exception of the treatment rooms is brightly lit. I never knew I could feel comfortable in a spa but I did there. It's like the McDonald's of spas. They want you to get in and get out. No lingering. Apparently that is actually part of their business plan. It's a NYC philosophy of spas. Had I known that I would never had visited. The price is higher than much better spas in the city. The massage I had was excellent but that's all I can say. I recommend trying Burke Williams spa in the Westfield center if you want a nice experience. It's pricey too but actually less so than Bliss World and much more comfortable.

• Pros: good massage, good location
• Cons: uncomfortable, spare, pricey

04/12/08

keeps getting worse

by celso at Citysearch

I arrived for my waxing appointment having been shopping. When I checked in, I wasn't offered a locker so I asked if I could have one. They guy at the desk said, no, lockers are only for customers who need to change into a robe. Then the guy said, "Do you need the restroom?" I said yes, to which he bizarrely responded "Oh, good!"

I finished up in there, and was waiting in the lobby, completely ignored by the staff. Everyone else there, including two people who had no services but were just waiting for friends, had a cup of tea or a bottle of water.

Finally, fifteen minutes after my appointment was supposed to have started, I walked up to the desk and asked the gal there if she know how late they were running. Her response was, "Yeah, we had a problem with the schedule. Yeah, we're late." No apology, no actual time estimate.

A few minutes later I walked back up and said that I had a flight to catch that evening and things to do and that I needed to know how much longer they'd be. She responded with, "Well, I don't know. Probably soon." Still no apology or anything.

At that point, I was fed up. I told her I was leaving, and that I expected not to be charged as a no show. She said, "Well, sure. You were here. I guess you'll hear from the manager." A week later, and having emailed customer service (since I couldn't get a phone number), I've heard nothing back. I'm also having my credit card company fight the charge, since I was in fact charged for the appointment.

• Pros: great products - buy them elsewhere though
• Cons: terrible customer service

01/03/08

blah

by sallysally11 at Citysearch

I came here with excitement and high expectations and left feeling very disappointed. The treatments were very cleverly named and the facility is nice, but it just felt too corporate for me. Over the years of bliss getting so big and well known they've lost their need or care to make the customer feel special and appreciated which is a plus of a spa day for me. I don't have anything to complain about treatment wise per say, but nothing to rave about either. the whole day was just lack-luster. Doubt I will be returning to this location.

• Pros: beautiful facility, good products
• Cons: price, treatments