08/28/08

Great Service Period

by 12345brian

Well i thought ok who would use email to make a appointment. To my surprise i wrote a email at 8am and got a response at 9am which was great because no service will get back to you that quick. I guess i was trying to figure out what could be wrong with this place but didnt come up with anything i did it all on purpose and got all the answers i was looking for. It was a friday morning and i wanted to frustrate the girl who was answering my emails and she never budged she answered all my questions . They definitely have great customer service and so you can imagine how the staff treated me when i got there. Its a very fun upbeat place and not once did i feel feminine there i felt like it was one big party with lots of laughs and great conversations very kick back my life is technical enough without it being like that on the outside. 45 dollars for a cut well lets face it well worth it and the email service is well worth it as well. Thank you for putting up with my annoyance but you truly did pass the test of service i have been looking for. I have reccommended you to all my colleagues hope you can keep up with those email and cuts the pressure will be on.

04/16/08

Terrible Customer Service to a VERY Regular Client

by RegularReviewer

I am a VERY regular client at Spargo and have been happy with their services, until recently. First, Alicia is not there anymore, which immediately made me question if I should return since I only visited Spargo because of her services. I decided to book an appointment for a massage, facial, manicure and pedicure and called to schedule it. When I called, Diane picked up the phone and I informed her what I was looking for. The first thing she did was laugh at me and then told me that she'd have to put me on hold and then stuck me on hold before I could get a word out. After she started laughing at me, I immediately hung up and decided I'm never returning. I easily spent over $200 a month at Spargo every month and to have someone laugh at me is out of line. Now, I'll be laughing all the way over to another spa.

In addition, since Alicia left, I've heard it hasn't been the same and I wouldn't return if Alicia isn't there. She seemed to be the most astute at what she did. The girls at the front desk were so brain dead most of the time that I sometimes felt as if I needed a defibrilator to shock them back into existence.

Bottom line--DON'T GO. If they treat me that way, I cringe to see what would happen to a new client.

• Pros: Nothing
• Cons: Dumb staff, terrible etiquette, they don't validate except on Saturdays

11/30/07

Failed to put my appointment in the book, took someone else instead

by aquaursa

I have no choice but to rate Spargo "not recommended". They failed to put my appointment into the system, so when I arrived they were not able to take me. There was an opening when I called, so it must have been filled after I had taken the slot. It was obvious when the owner was shown the name of the person in my slot that it was a known (and valued) customer, as opposed to me...a new customer. Up until that point it had been a positive experience. I found them through City Search. They had good reviews. Their website was clear. They had a phone number for same-day appointments. The owner answered personally and had available slots. I gave my name and number. Easy. It was a 20-minute walk to the salon. Nice. They looked at me blankly as I gave my name. Worrisome. The owner came out and said it was her fault. Nice but worthless. She offered another slot in an hour and fifteen minutes. Nice, but worthless. There was one solution....they could have honored my original appointment and apologized to the person who booked after I did. They made their choice. I have no choice: one star (I wish there were a zero)

• Pros: Good website, good location
• Cons: Messed up my appointment and failed to honor it