I used this company before for a full price so I was very happy when I found a Living social deal . the service was wonderful as always although the Tech finish the cleaning a little bit faster.I did pay extra $49 for pet odor but that was acceptable to me.
THE CARPET WAS NOT "CLEAN" BY ANY
REASONABLE STANDARD!!! -- IT JUST MADE THE CARPET WET.
2 days after the "$159 Service", I rented a Bissell Big Green Deep Cleaning Machine (http://www.bissell.com...) from Lowes for $25. As a TEST, using only hot water (no soap), I used the machine along a few feet of the Eco Friendly "cleaned" carpet. Using only hot water and no soap, there was only a slight improvement in appearance; however, the water in the exhaust tank still became disgustingly filthy.
I then continued on a larger portion of the carpet (and eventually the entire apartment) using the Bissell recommended carpet shampoo in the machine... The result is in an astoundingly cleaner looking carpet: Literally making the Eco Friendly cleaning look non-existent by comparison. As further proof of the filth that the Eco Cleaning "treatment" (gosh, I can't call it "cleaning" anymore) left behind, each batch of exhaust water from the store rented Bissell machine was BLACK and also contained various amounts of visible chunks of crap.
Furthermore, the carpet was immediately 90% to 100% bone dry; unlike the Eco Cleaning aftermath which had left the carpet wet (wetter than "damp" or "moist") for at least 4-6 hours in most areas.
Conclusion: The $159 worth of Eco Friendly Services did not result in anything close to a "clean" carpet. It just resulted in a WET carpet. Either their machine, cleaners, or technicians are completely ineffective. I am requesting a refund from Groupon.
Text related to my initial impression:
As is consistent with the theme of the reviews here, GROUPON is really a big part of the problem; though it's not an acceptable excuse for rushed service or high-pressure up-sell attempts, some businesses just don't know that the loss-leader pricing has to come with absolutely excellent service if they wish to get repeat business and higher reviews and referrals.
The tech arrived right on time at the beginning of the scheduled window and was friendly and professional. Perhaps he was a bit shy, since I was firm that I did not wish to purchase any stain or pet treatments. I just wanted my "$159 value" for 260ft (of up to 300ft), for the $59 Groupon (no tax, but I did give a small tip).
I really feel that the work would have been less rushed and a bit more thorough if it was full price; it definitely did not live up to the description of the Groupon: "Carpet-cleaning technicians from Eco Friendly Services wield an arsenal of environmentally friendly, nontoxic cleansing products. In less than one hour, a pair of carpet-cleaners scrubs fiber floor coverings throughout two rooms, targeting dirt and stains leftover from the all-clown tackle-football game in the living room. The environmentally friendly products deodorize carpets with a clean citrus scent without overloading floor coverings with dangerous chemicals that endanger children or pets. Afterward, the technicians dry and groom each carpet to make it look as clean and welcoming as the day it was sheared off a wooly mammoth's back."
The extra stain and pet treatments offered (~$50 and more...) might have improved the results; but, I emphasize, the Groupon price must absolutely live up to the DESCRIPTION given in the Groupon -- i.e., a clean, dry, groomed carpet. The technician should have also included enough time and effort to work the crevices around the carpet edge where dirt accumulates and was extra visible after the main cleaning.
Pricing "per room" is also a little touchy when you're dealing with odd shaped homes, hallways, partial areas, etc..; Be sure to negotiate and stand firm on the final work order and pricing.
Please note the discrepancy between the 5 star reviews here and the 1 star yelp reviews. Looks like all the 5-stary reviewers on citysearch only have reviewed this company and opened the account on the day of the review. Very suspect.
My customer review:
Horrible service. Unprofessional. Didn't clean that well. Huge extra charges $89 vs. $339. Living Social said they got many complaints about this company when I called them.
Awesome Service. I actually open this account just because I wanted to drop a line for Eco Friendly Services. I bought the Groupon for carpet cleaning $59 and was very impressed with the service. You can think if you don
l love Groupon. I bought the Groupon for the duct cleaning for $159 valued as $329. We have a big house and had 2 more vents beyond the Groupon limitation so we wanted to pay but John did not charge us. I have to say his service was great, he was professional and very very nice. We also decided to purchase UV light system because my daughter brings new bugs every week from preschool so we get sick a lot. We paid a lot of money but I did some research and I found out it is worth it. I will definitely use Eco Friendly Services next time I just hope I can buy another Groupon instead of paying a full price.
Amayzing Service. This company has the best customer service. The lady that answers the phone is so nice and you can actually hear her smile. The tech himself was so polite and gentle and you can really see that he gets out of his way to make you happy. He explained every step of the duct cleaning and he did such a great work. I will definitely use them again
The best best carpet cleaners.
I have been using carptd for 4 years even before I got married in my bachelor apt. after my marriage I introduce them to my husband and they have been cleaning our carpets and upholstery in our new house.
They have great service, the employees are always friendly and there are no surprises in the price.
Very Happy to find this provider..
I suffer from really bad allergies and every winter when I first turn on the heater I always
Start sneezing and coughing so this year I decided to have professional company to clean the air duct. I chose Eco Friendly Air duct because they are local and don’t use any toxic products. They did great job and when I turn on the heater my sneezing were very minimal. The price was good comparing to other companies but I end up replacing the filters which were a little pricy but they have lifetime warranty and I don’t need to buy new ones every year. Overall I am very happy with my choice.
The Beat Air duct Cleaning Service. I actually called to have my air ducts cleaned and not my carpet, they sent someone out immediately the same day. Their customer service was incredible Eva went out of her way to help me after having a bad experience with another scam company. I would highly recommend them and wouldn’t use anyone else. Thank you for a great job.
Holiday cleaning. I decided I need some help cleaning my Living Room carpet and my sofa before the holidays. I was looking for green company with affordable prices. John showed on time, was friendly and did a great job. Now I don't have to stress about finding a new company for next year. Happy holidays...
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