Business Traveler satisfied. I've stayed here a few times on business. The rooms in the tower building are what you expect of a Westin: modern, large and nicely furnished. The rooms in the main building are old, small and very unappealing. The biggest plus of the tower building is that the rooms don't have doors to adjoining rooms making them very quiet and peaceful for a business trip. The internet and the gym were very extra and pretty expensive. The hotel was always crowded with tourists. With all the choices, you can find a better hotel in Union Square.
Highly Recommended by CapellaSalon.com. Location is terrific ! Old tower had original charm with perfect view of Union Square. Staff was very friendly. We even received a free upgrade. Loved the wireless internet ! Dual shower head with powerfull pressure for a terrific shower experience. Newspaper every morning. Great atmosphere for a decent cost. It is one of the oldest hotels in town. Good restaurants walking distance. Sears Fine Foods for breakfast or the Oak Room. We couldn't ask for more. They accomodate kids and babies.
Well-to-do locals and out-of-towners get refreshed at this elegant hotel spa and gym..
Located on the arcade level of the historic Westin St. Francis, this 4,600-square-foot space features both a fitness center and spa facilities. The top-of-the-line cardio equipment and weight room is only open to hotel guests, but locals still flock here for the deluxe pampering in the spa. Hot stone massages, customized facials, airbrushed sunless tanning and a variety of treatments--including the Fog Lifter Jet Lag cure--are also available in guest's rooms.
the WORST Westin experiece of life!. We are SPG members and stay at the Westin hotels all over the place. Usually, we do not experience any problems with the staff or the services. However, at the Westin St. Francis, we had the WORST experience! They couldn't get the reservation straight and tried to deny that we made a reservation when we had a confirmation print-out in our hands!!! And words can't describe adequately how rude the front desk staff and even the management. Perhaps they think that we are merely "one" customer and how they treat this one customer will not affect their business as a whole??? Well, I hope many travelers out there read this comment and take it very seriously. PLEASE do NOT stay at the Westin St. Francis! It is in good location but we will NEVER return to and we will tell all our friends and family also never to stay there.
Great Location, Terrible Service. First impressions were tainted with a 30 minute wait to get into the garage. Front desk staff seemed helpful enough but the concierge gave the wrong address to a very popular restaurant that cost an extra $10 in cab fare to correct. Service in the lobby bar was absent even though there were at least three staff talking with each other about what they had planned for the weekend. Room service screwed up a very basic request and we finally gave up and cancelled the order. On the good side, this hotel is well located and we experienced a very clean and comfortable room, even in the "old" part of the hotel. I am a frequent user of Westin properties, and will probably continue to use the brand, but this hotel is off the list because of the sevice standards.
detmannix. The hotel was fantastic. I have no idea what the other rater is talking about, unless he didn't know that every fine hotel charges for local calls.....the lobby bar was great fun, ballroom style dancing, great drinks, and good security to keep the homeless of SF out. I felt like a VIP all weekend.
Average. Average hotel in an excellent location (if you like to shop). Staff was OK. At the end there was a discrepency on our bill and we disputed. The front desk was VERY RUDE. Didn't have time to argue b/c we had to catch a plane. Rooms are very noisy. Could hear horns/buses throughout the night. Fitness center was good. Service in the bar was awful. If I came back to SF I'd try my luck with another hotel. Concierge was very nice. They bought us an appetizer at a local restaurant one night.
Luxerious, But Not Too $$$.
If you find a deal, stay at the Westin St. Francis. It is most beautiful inside and out. The lobby boasts a number of fabulous shops to wander through & the lounge is a delightful place to rest your feet and enjoy a martini and good music.
The rooms, ours had 2 queen beds, are huge and boast a pretty good view! We didn't get to stay in the older part of the hotel, but staying up on the 17 floor, we had an awsome time riding up and down the elevators. Overall, the hotel was wonderful, not to mention in a great central location! I would stay here again and again!! Thanks for a wonderful
Too Much Casholine. The Westin St. Francis is perhaps the best located hotel in all of San Francisco. It looks directly out into Union Square. But from there, it goes downhill. The rooms are very old, a little stale, and small. The service is above average and if you are a shopper you will love its location . . . but you can find a lot more for less elsewhere in the City.
doesnt live up to westin standards.
rooms are very noisy (thin windows- you hear all street noise) some rooms smell extremely bad especially in the "historic" building. The amount of air freshener they spray to cover it makes it acually hard to breathe. The concierge gave aweful recommendations and did so rudely (this website is 100x more useful). The front desk line is always 10+ minutes. And the so called heavenly bed?? How about bacteria bed?? They don't wash their comforters unless they have spots on them - not even between guests!! (i asked) how sickening is that?? also, no HBO and basically nothing on the room service menu. no high speed internet.
i switched to the marriott mid-stay... much quieter rooms, concierges that care, **much** more friendly staff, HBO, high speed internet, drinks & appitizers in the concierge lounge (for platinum members, etc.). i like my starwood points, but im not gonna suffer for them!
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