Ace Plumbing & Rooter

03/03/11

BEWARE !

by NO Ace at Citysearch

BEWARE future employees ! Jonathon will do anything to not pay you. His secretary's will lie for him. Get everything in writing ! Even the "working interview" pay. It took over three weeks to get paid.

12/14/09

Hassle free experience, reasonable cost plumber

by George J at Citysearch

This is my first review in CitySearch. The service from Ace Plumbing was extraordinary so I thought the least I could do is commend both 'JD' and 'Ricardo' for their work. These two guys are professional 'supermen' plumbers in my book, and are real assets to their employer.

My 11-year old 50 gallon (actual capacity is 48 gallons) 'shorty' Bradford White (found out later while cruising the web that it is one of the better brands) gas water heater started leaking and was flooding my basement. Ace Plumbing and Rooter was listed in the manufacturer's web site so I called them and got an appointment two hours later (5:30 pm, Monday) for a price quote. 'JD' came in as scheduled and he gave me a free estimate. I had him come back a few days later after I asked for price quotes from 2 others. Their price was competitive and seemed reasonable.

'JD' had a difficult time getting the specific model number from their supplier but through his persistence he was finally able to give me the information I requested (he called me back to give me status info about 5 times in which I missed 3 calls due to an issue with my cell phone -- ie. it was not his fault that I missed his calls, but like I said he is very patient and persistent).

Both of them worked for a couple of hours installing the water heater. Ricardo has a 'can do' solutions oriented approach and 'JD' has very good communication skills. Both were very polite (I heard them call me 'sir' a couple of times), and they both made sure that the area they worked in was clean after they were done. Best yet, 'JD' gave me a first time discount. This was a hassle free experience with these two guys who also seemed to enjoy working with each other.

Based on their work, I will recommend this vendor, and I will call them again for future plumbing needs.

• Pros: Good communications and a 'can-do' attitude
• Cons: I can't think of any

03/21/08

Excellent Service

by Gibet at Citysearch

I called ACE plumbing for a non emergency after hours. Someone was available to make an appointment for the next day. They were able to schedule the time I wanted, even with such short notice. Mario arrived on time and was very professional! He completed the work on my kitchen faucet very quickly. He took the time to explain the problem to us. The price was well below another quote we received! ACE was very professional, efficient, and reasonable. We definately recommend them!

• Pros: Professional, on time, reliable, and reasonably priced

03/14/08

ACE Plumbing

by doctor_bob at Citysearch

I found ACE via citysearch. Their visit was easy to arrange; their receptionist was polite and helpful. "Ronnie" showed up at the start of the 1 hour range I was provided. He was courteous, explained what he was doing, fixed our issue quickly & didn't charge an arm & a leg (although I don't know whether $125 / hr is standard for plumbers or not). I was very pleased with ACE and will not hesitate to use them again.

03/12/08

Good Work, Knowledgeable Plumber

by peter878 at Citysearch

I had a kitchen faucet that needed to be replaced. Job was done quickly and efficiently. He adjusted the faucet to my sink and explained the features. I would use them again.