02/16/08

Bad management, over priced

by classyDiner

I read reviews prior to going to this place. From the reviews, many people rated it low especially in the service, pricing and how they where rushed out, to make space for new customers. Well, i had a different experience. It was valentines day. All other places where fully booked, including its next door "beach chalet". I guess this place wasnt that desired afterall. I had no choice, and was my first time there so i didnt mind. at least i had a place to go to. I made a reservation mid afternoon. Only got a 8:15 table. Had a nice and kind lady answer the phone.

I got seated promptly, seeing that there was 5-7 tables open. Service was ok, maybe just lucky to get nice waitress. The food came in about 25 mins, more time for me to chat with my date. The food was definitely average and overpriced. Only go here on special occasions if you really have no where else to go. It was valentines day, so i didnt mind the price. Definitely wouldnt go back here again for a normal dinner or lunch. I sat there till about 10:30, wasnt rushed out, but thats because no one was coming anyways. So i didnt really experience any bad service at all. BUT..... the one thing that realllllly lacks in this place is MANAGEMENT. There was a live band playing... cool... but the volume was so loud, i could barely hear myself talk. The night was practically ruined because the band played so loud, i couldnt even have a decent conversation with my date. Management should of done something about it. Unless he/she was deaf and didnt notice it. Over all, avg food, high price, bad management. Vibe is good for sunny afternoons tho.

• Pros: Live band, but only if they play softer
• Cons: Avg food, High price

01/15/08

Terrible service, food ok, pricey

by sansei_in_sf

This past weekend had great weather for San Francisco standards. So for the 'after beach excursion', we thought we would end the day on a high note and make the trip across the street from the beach to Park Chalet.

The restaurant was busy, however there were a few tables open. We put out name down and although there were open tables we were told that it'd be a 30 minute wait. So here we are, my wife, 3 year old daughter and I trying to pass the time by hanging out in the front of the building (where the murals and artifacts are). 30 minutes went by and sure enough the pager buzzer went off.

We went back to the restaurant and low and behold, we were seated at one of the tables that was available 30 minutes ago!! Logic behind that? None that I can think of.

We put in our order and although we ordered 4 appetizers, the food didn't arrive until 45 minutes later...WITH OUR MAIN COURSE. Um so now what are appetizers for??? Oh I forgot to mention that they don't have bread service. Its a good thing my daughter had some snacks in her lunch bag. My wife also ordered a teapot of hot water (she had a sore throat) and I guess that since it was only water, it wasn't a priority for them to actually bring it. In other words, if they aren't making $$ off of you then you don't rate high on their 'service scale'. Food wise, its ok but a bit pricey for what you get considering the restaurant isn't a fancy place.

The upside of the restaurant? If I needed to name some they would include the location to the beach or Golden Gate park. Its great if you spent the day there and didn't want to drive to eat. Parking is reasonably good, they have their own lot and you can park in the park nearby. Another plus is the open feel of the restaurant with glass walls on all sides.

I'd hate for tourists to go to Park Chalet and think that this is how all San Francisco restaurants are like.

• Pros: Close to the beach/Golden Gate park, parking. Good selection of beers
• Cons: TERRIBLE SERVICE!!! Pricey for what you get.

09/04/07

AVOID THE PLACE

by pjzhubby

Save yourself the waste of time & DO NOT visit. I made my 1st trip to the restaurant after finding their webpage online. When I got there I sat up stairs where the atmosphere was cozy & the service was horrible! I waited for 10-15 minutes for service ordered a beer & was never served again. After sitting there with my empty glass for over 20 minutes I left. I went home & looked them up online again where I discovered there is a link for a give away that doesn't work so emailed the restaurant about the non existent service & deceptive link. I never heard back from anyone more than a month ago. After telling my friend about the situation he said lets try again but we will visit the lower bar. After sitting at the bar for over 20 minutes the bar keep had made only 2 drinks & kept telling us she'd be right with us. We left without ever getting service. As of writing this I just tried their give away a link again & it still doesn't work. There are so many better places to visit!

• Pros: Cozy location
• Cons: HORRIBLE service