04/09/09

Piece of S**T service- RUDE

by sf446

So,

Yesterday, I tried to drop off the leased Mazda CX-7, as my lease had expired. I took care of all the paperwork and inspection report prior to drop off - and Mazda American credit instructed me to drop it off at ANY Mazda dealership in my neighborhood. Well, I tried to do just that at the Royal Motor Mazda - and the guy, named Steve - who I think is the manager- REFUSED to take the car, explaining that he doesn't have any space on the lot. Well Steve- you are a TOTAL A** for doing that. After I spent my time waiting for him (and his co-worker assured that there would be no problem returning it).For one, that was a really S**TY customer service on your part and only prevented me from EVER doing business with Mazda EVER AGAIN. Now I have to drive from SF to Menlo Park to return the vehicle. Thanks, Steve. I hope you get treated the same way in the future. Ja*ka*s.

• Pros: none
• Cons: everything

12/03/06

Patronizing and over-priced

by denj

The person I worked with in the service department was really patronizing to me. I was happy to see that someone else had a similar experience. When I explained what I wanted done to the car, he argued with me in a really snotty manner, trying to make me feel stupid and foolish. I ended up getting repairs and maintenance that I don't feel I needed and the cost was well outside of my budget. I am angry at myself for not walking out and letting him manipulate me.

The price was very high as compared to other shops. The car is not running as well as it was when I brought it in. And I left feeling ripped off and taken advantage of. I will never take my car back this shop.

• Pros: None
• Cons: Service department people are rude and demeaning; price

12/02/06

Obnoxious condesending service personnel that will find a way to rip you off

by muffyn

I had to take my car to Royal Motors because there were warranty and recall-related repairs that needed to be done. Only the dealership could do these at no cost to me.

The service writer was mockingly condescending when I told him what I needed. He laughed in my face and summarily dismissed the printed information I had brought from my very experienced and highly competent non-Royal Motors mechanic.

I explained that I needed the car that afternoon and asked that it be serviced quickly. When I called at 11:30, they had just started working on the car, even though, per the service writer?s statement, it was a ?really slow day? for them. So they had the car for three hours and did little to nothing.

Some of the warrantee repairs and system updates were performed. However, the dealership did not have the necessary parts to repair one item that was required under a recall notice. Given the number of similar Volkswagens in SF, all of which were subject to this recall, the dealers should keep this part in stock. The service writer?s attitude was simply, oh well, you can bring the car back in when we get the part.

Even though they were doing the warrantee repairs, the service writer came up with a reason that resulted in my owing them $80 to turn off the check engine light. The reason given was illogical at best, especially given that one of the recall-related repairs was the cause of the light being on. Even more than the cost, I resent the appalling attitude of the service writer, his smarmy condescension and his superior attitude.

At a superficial level, it is made to appear as if Royal Motors is supplying superior service to what you would receive at a smaller shop. What they are offering is window-dressing (waiting room, clean shop, "factory" repairs). The service personnel are offensive, prices are high, and service quality is poor.

• Pros: Condescending service personnel, high prices