HORRIBLE SERVICE - I walked out before I let them touch my hair. They're incredibly rude..
I was really looking forward to finally getting a great haircut. I arrived for my 3 PM appt. 10 minutes early, and they told me that the stylist should be there soon. After waiting there and checking my watch every 10 minutes, it was 3:30, and nobody had even walked by to let me know what was going on. I'm thinking, 5-10 minutes late, okay... it happens, maybe she'll walk in and apologize and I'll still get an awesome haircut. I'd been waiting for a couple weeks for this appointment.
A little after 3:30, I got up and went to the front desk. I asked if my stylist was coming, and it turned out, she was already there, cutting someone else's hair. The front desk person went up to her and they both chatted, looked over at me, chatted some more and then the stylist sent the front desk girl over to me and all she said was "okay, we can take you back now"
Ummmm....where did these people learn customer service???? This was going to be $100.00 haircut + tip, etc... and I felt an apology would be in order. Obviously that's not how they conduct business. At the very least, they could have said they were sorry, and the stylist should have walked over herself, as she was staring at me from across the room. How rude!
I told the girl who said "i can take you back now" (!?!?!) no thanks, and that I would cancel. What a HUGE waste of MY time. The front desk girl meekly said "sorry" to my back as I was walking out.
DO NOT GO HERE, unless you want to be treated poorly and have them waste your time/money. Thank god I didn't let them touch my hair.
Terrible Service -- plenty of other topnotch salons in SF.
I had a 4pm appointment last week and left work very early in order to make it on time. Traffic was unusually heavy (stalled car) so I called reception at 3:50pm to let them know I would be about 10 minutes late. When I arrived parking was unfortunately difficult to find as well. I parked and ran into the salon around 4:17pm. Reception called my colorist upstairs and told me I was too late, anything beyond 15 minutes is unacceptable. First thought that crossed my mind was --- arriving 2 minutes past a 15 minute cutoff point is ridiculous. Second --- why was there no attempt to salvage my appointment? No creative problem solving? Maybe someone else could have fit me in for a cut and then a highlight the next day. Pretty bad damage control and customer service, in my opinion. Regardless, I really think my appointment should have carried on as usual. I tried my best to communicate my lateness and tardiness is very out of the ordinary for me. I am a regular at this sort of salon and frankly there are too many topnotch salons in the city to deal with poor customer service.
Oh and one other thing --- I have waited more than 30 minutes for service on two separate occasions. I did not complain but definitely wish I had.
Great Service. Now this place knows service. They were super busy but were friendly and found a way to get me in for a last minute cut and style. The place itself is large with white walls and nice art. The staff seems to really know hair and can recommend the right products for your hair. I will definitely go back and tell my friends about it too.
Pacific Heights hair salon offers cuts and color in a gallery-like setting..
This salon, tucked in the heart of the Fillmore Street shopping district, caters to trend-savvy women. Cuts and consultations take place in the spacious, ground-floor room, which features red velvet couches and walls decked with colorful art from local artists. Color, thermal reconditioning and perms are handled in upstairs treatment space.
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