01/13/09

BAD SERVICE

by bridalwars

You can't even schedule an appointment with them. When you call them no one answers the phone and then when you try to schedule an appointment they call you to cancel it. Bad customer service.

• Cons: service

08/13/08

Don't be fooled by first impressions! Classy salon has poor service.

by danielle12345

My first impression of Alexandria's was great! The sales girl was frendly, helpful, and seemed knowledgable. I picked out my gown and 7 bridesmaids dresses. When my bridesmaids (most of whom are over 5'9") were getting measured I asked several times if they needed extra length added and the sales girl assured me they would be fine. I ordered the dresses confident that everything would be perfect, but almost 4 months later I still had not recieved a fabric sample and Alexandra's was taking weeks to return a phone call. I finally recieved a fabric sample after a call to the dress manufactuer in NY. When the Bridesmaids dresses came they were-suprise too short. I was told that it was too late to do anything and "thanks for the heads up, we did'nt know that company's dresses were so short". (I'm glad I could help.) Also, I found out after the wedding that the dresses were made out of a certain material that cannot be cleaned. I think the salesgirl should have told me that the $350 dresses were disposable. She said she did'nt know what kind of fabric it was when she sold them to me and she would "see what she can do for me and call me tomorrow". That was months ago and I have yet to hear form them. I am extremly unhappy about the way I was treated-especially after spending over $7,000 with them.

• Pros: Beautiful Salon
• Cons: Terrible service

05/13/08

Very Unhelpful and Rude

by JMKRA

Lazy service and mean sales people. They refused to give out a fabric swatch and refused to order my dress because they said it was too late, still 3 months before the wedding. The sales person was just rude when I asked her what I should do. I guessed from the tone of her voice that she was wrong and tried another shop. They were happy to help me buy the dresses, and were most helpful! It was the same dress from the same manufacturer, why Alexandra's Bridal refused to help me, and Bella Bridesmaids was so great, I cannot understand. Any when I asked for a swatch, Bella Bridesmaid said no problem and send me one in the mail.